Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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You're gonna have to stick with your support ticket. We're not able to handle requests over Social Media besides basic troubleshooting steps. If the information they are providing is not helping make sure to let them know in the ticket. ^TK
It sounds like you lost access to your entire account. Either way, we other ways to verify you besides your transaction ID so you're still gonna have to reach out to support. ^TK
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You should never pull a power cord out of a gaming console or corruption can happen. If possible I would suggest holding down the power button until it beeps and it should shut down. If that's not the case reaching out to Playstation support might be a good option. ^TK
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Not seeing any outtages that took place! Are you still having issues at this time and if so can you tell me what troubleshooting steps you have tried? ^TK
We're not seeing any server outtages at this time. Can you tell me what troubleshooting issues you have tried and if you're playing on WiFi or Hardwire? ^TK
The servers weren't down that I saw! Did you happen to try any troubleshooting steps and are you playing on Wifi or Hardwire? ^TK
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That means you hit our helper support and they escalated you up! We're a bit backed up but you should be getting a response soon. If you submit another ticket in the future you can just say escalate me up to player support. ^TK
The best option here would be to reach out to our tech team to see if we can find a resolution :) Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^TK
This is the only way to get support from our support team! Make sure you're sending the support ticket to an email that you still have access too. ^TK
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We are not able to give you any information regarding the account. You will need to continue to work with support to recover your account. ^TK
There is a ticket number if you're getting responses to it! Should be a 7 digit number located in the email. ^TK
We apologize for the inconvenience, this is currently a known issue and the team is working on a fix. We have no ETA at this time and appreciate the patience. Feel free to check out and upvote the bug report here bugs.mojang.com/browse/REALM… ^AC
For Account related issues we can only assist through our ticketing system for security reasons. Please send the 7 digit ticket number and we'd be happy to see what's happening with that request for you. ^AC
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Please send our Realms experts a ticket and we'd be happy to see what's happening with that realm for you. Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^AC
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Sorry to hear you're having trouble getting a response. Please provide the 7 digit ticket number and we'd be happy to see what's happening with that ticket for you. ^AC
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For help with account recoveries you will need to reach out to our account support agents via ticket form. Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^AC
To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so our tech support agents can quickly and safely assist with your issue! ^AC