Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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That's strange! Please check out our tips for cancelling/removing realms here help.minecraft.net/hc/en-us/… If you're still having trouble let us know and we'd be happy to look into it further. ^AC
Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^AC
If you haven't tried any connection troubleshooting please check here to see if that helps. help.minecraft.net/hc/en-us/… ^AC
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Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^AC
Feel free to add that feedback here so our Devs can get a good look! feedback.minecraft.net/hc/en… ^AC
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I do see we're still looking into this issue. Apologies for the delay but we'll get to you as soon as we have a fix in hand for this issue! Thank you so much for your patience while we look into this. ^AC
Sounds like there's a permissions issue going on. Are they receiving any error messages when attempting to join? ^AC
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Oh no! That's never fun. For Realms refunds you will need to go through our ticketing system and a realms support agent would be happy to help. Please send us an email at aka.ms/Minecraft-Support. Remember to attach your Transaction ID and account name / Gamertag. ^AC
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For reports of this nature, we will need you to please file a ticket: help.minecraft.net/hc/en-us/… ^AC
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Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^AC
Camels are an awesome idea! Would be cool to ride them in the desert. Feel free to add that suggestion/feedback here so our devs can get a look. feedback.minecraft.net/hc/en… ^AC
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We are unable to comment on any future updates or features that are not publicly known at this time. All available info on game updates can be found here help.minecraft.net/hc/en-us/… ^AC
Our queues are a bit backed up right ow but if you send me your 7 digit ticket number I can make sure it made it into our queues and see what's happening there! ^AC
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To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^TK
Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^TK
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Log out of your Microsoft Account and log back in! If that doesn't make the content show back up and let me knwo and I'll escalate you back up. ^TK
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To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^TK
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Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^TK
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We're a bit backed up at this time but the specialist should get to your ticket soon! Hold tight and we appreciate the patience. ^TK