Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^TK
Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^TK
Yay, glad to hear that it's resolved! 😄 If you run into any other issues with your game, let us know and we'd be happy to help! ^CR
It looks like you may be logged into the wrong account! Please try any other Microsoft account you may have used in the past and if you need help with recovering any, please reach out to Microsoft Support and they'll be able to help you further. ^CR
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You should be able to redeem it by following this link and signing in with the correct account: aka.ms/JavaBedrockEdition If you do that, you should get the option to "Get" instead of "Buy"! ^CR
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Jukeboxes on loop is a great idea! You should send that over to our Feedback website for our Devs to have a look: feedback.minecraft.net/hc/en… ^CR
Our Accounts team can take a crack at it if you create a ticket! aka.ms/Minecraft-Support ^CR
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We'd be happy to take a look! Can you tell us what issue you're running into when trying to get the Java edition? Please provide as much details as you can! ^CR
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Our Accounts team would be happy to help! Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^CR
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Looks like you did a good number of troubleshooting already! Our Tech Support can take a look too if you were to create a ticket. aka.ms/Minecraft-Support
What's going on with your game? If you could, can you provide more details so we can have a look? ^CR
That sounds frustrating! If you would like to be helped in English, you can reply to the ticket saying just that. I'm curious though, can you provide the ticket number so I can have a look? ^CR
It looks like you successfully made a ticket! Our queues are quite backed at the moment, but we'll help you as soon as we get to that ticket. ^CR
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We'd be happy to take a look at it! Can you tell us in detail what issue you're running into with migrating? ^CR
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Our Realms support team would be able to help you with getting your Realms if you create a ticket with them! aka.ms/Minecraft-Support ^CR
Great going with the troubleshooting steps so far! Our tech support can take a crack at it if you were to create a ticket with them: aka.ms/Minecraft-Support ^CR
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To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! Also, please make sure to include an e-mail that you have access to so our team can reach out to you. ^CR
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Yay! Glad to hear that everything is working now! 😄 If you run into any other issues with your game, let us know!
To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^CR
Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^CR
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