Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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To make sure your ticket is escalated to have our team take a look, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^CR
If that's the best work-around for you, then we understand! If you run into any other issues and need help, feel free to reach back out to us and we'd be happy to assist. ^CR
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Making a ticket is the best option to option which you mentioned that you've done already! Just to let you know, our queue is currently backed up. Do you happen to have the ticket number? I can check to see if it's made it to queue! ^CR
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We can't answer DMs at the moment, but it sounds like you've already created a ticket! Do you have a ticket number? ^CR
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That sentence hurt my brain @.@ but I think I get the gist and it would great feedback for developers to see and other players can weigh in on it as well! Check it out here: feedback.minecraft.net/hc/en… ^TK
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GIF
What troubleshooting steps have you tried at this time and are you plaing on WiFi or Hardwire? ^TK
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No worries! Our Tech team can help with that we have some troubleshooting steps in place! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^TK nitter.vloup.ch/messages/compose…
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This is a known issue we're currently on! I can escalate you upward because we do have a few troubleshooting steps that may assist but the best option is to give the world a couple more tries and enter the Realm. Sometimes it just takes a bit. ^TK
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We're a bit backed up at the moment but if you submit the ticket number I can check to make sure it made it into the queue for assistance :) ^TK
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Oh no, let's try to get you back into your account! Are you making sure to sign in through the Microsoft login and are you using the correct credentials? ^TK
To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^TK
Is she making sure that she is logging in through the Microsoft Login and using the correct credentials! Our demo mode faq may be able to provide some troubleshooting steps as well. bit.ly/3cluzz3 ^TK
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To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^TK
We do not answer DMS at this time but submitting a ticket was the right thing to do! Our queues are a bit backed up but we will get to your ticket soon enough. If you have the ticket number I can verify it made it into the queue. ^TK
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Unfortunately, we're not able to assist in DMS. However, if you give me more details here I may be able to assist you in this matter. ^TK
I'm betting you have corrupt file going on! Is this in a Realm and have you tried a repair or uninstail/reinstall yet? ^TK
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We are unable to comment on any future updates or features that are not publicly known at this time. All available info on game updates can be found in this FAQ: bit.ly/3PpskJT. ^TK
There is no reason that your Nintendo Switch shouldn't be updating. If you don't have any single player worlds you're not afraid of losing I would uninstall/reinstall the client to see if that pushes the update through. ^TK
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Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^TK
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I would reach out to Xbox Support in this case because something is blocking that connection to donwload the package. THey should be able to provide troubleshooting steps to assist. nitter.vloup.ch/xboxsupport or support.xbox.com ^TK