Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Have your friend reach out to us so that we can investigate. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^TK
We apologize for the inconvenience, this is currently a known issue and the team is working on a fix. We have no ETA at this time and appreciate the patience. ^TK
We apologize for the inconvenience, this is currently a known issue and the team is working on a fix. We have no ETA at this time and appreciate the patience. ^TK
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Do you mind providing the ticket number so that I can take a look into the situation a bit closer? ^TK
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Sorry you're having a rough time migrating your account! Can you give me a bit more detail into the situation that you're having? ^TK
No worries, you're on the right track! Reaching out to the Xbox/Microsoft Support team would be the best option here. nitter.vloup.ch/xboxsupport or support.xbox.com ^TK
If the purchase is from 2015 we'll likely not be able to refund the purchase as it is over our refund policy. ^TK
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Really glad it's fixed!! The rule of thumb for updates that I've noticed is giving it at least 24 hours for the update to push through and allow things to work as normal. I know, it's not the best solution but it does calm the tech anxiety that's something wrong. ^TK
Can you uninstall the launcher and then reinstall it to see if it allows you to open it up? It may be good to check the firewall/antivirus after your Windows Updated. ^TK
If you didn't get a ticket number that likely means the ticket wasn't sent correctly. Did it send you to another support player or did you get anything in the email you sent? ^TK
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To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^TK
The best option would be to reach out to our support team through ticket if it's private information. Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ~TK
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It likely means the name is unavailable and not up for grabs! Hopefully, your son Jackson can find some other creative spider names. Not sure if it's available but you could play around with Spider-Man and other variations. Sp1derm@n is another idea! ^TK
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GIF
That's pretty strange! If you have any friends with laptops/computers can you try at their place? I know this is pretty inconvenient, however, it will rule out whether it's just your internet causing issues. ^TK
There shouldn't be any issues joining them unless you do not have PS Plus which allows you to play online with friends. Are you getting any errors? ^TK
To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^TK
Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^TK
I'm more than happy to try and assist you, however, I do need more information as to what is going on with your Realms so I can troubleshoot with you. ^TK
If you have feedback that you think would benefit the community bring it over to the devs: feedback.minecraft.net/hc/en… ~ TK