Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
- Tweets 241,574
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You're fine! I see that you're still having issues so I need to ask again what you have done to troubleshoot the connection issues that you're facing? ^TK
Glad to hear that the issue is at least resolved! If this happens again feel free to reach back out to me with a screenshot of the error. ^TK
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We apologize for the inconvenience, this is currently a known issue and the team is working on a fix. We have no ETA at this time and appreciate the patience. ^TK
I'd first need to know what steps you havew already tired! I don't want to offer you the same steps but for one it can be good to change your WiFi to hardwire if you're not already. ^TK
I would start by checking your firewall/antivirus then to see if Minecraft has permissions. If that's not the situation do you have any programs running at the same time in the background? ^TK
Do you remember a time when this issue didn't happen and is this a single player world or a Realm? ^TK
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Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^TK
Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^TK
Something seems off! Have you tried forcing an uninstall and reinstall with your Switch version to push the update through? ^CR
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Sorry to hear that this FAQ didn't help. Our Account Support can take a look if you create a ticket with us: help.minecraft.net/hc/en-us/… They should be able to help you get into your account! ^CR
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This is currently a known issue and it's being investigated by our devs as we speak! Thanks for your patience as this is being looked into. ^CR
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Weird that your cursor is disappearing on you! Our Technical team can look into it to hopefully get it back working for you! You should be able to reach out to them here: help.minecraft.net/hc/en-us/… ^CR
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Not getting sound from your Java edition sounds frustrating! Our technical team would be happy to have a look if you create a ticket with them: help.minecraft.net/hc/en-us/… ^CR
Our Realm Support team can take a crack at it! Please submit a ticket with them and they'll have a look: help.minecraft.net/hc/en-us/… ^CR
Glad to hear that you were able to solve your connection issue! If you run into any other errors with your game, feel free to reach back out to us! :) ^CR
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Password issues are frustrating! If you pop it over to a ticket, our support would be happy to take a look: help.minecraft.net/hc/en-us/… ^CR
That sounds frustrating! Please make sure you're logging in your Microsoft log-in and check your Gamertag to make sure you're logging into the account. I'd also suggest giving this FAQ a look to see if it assists you: help.minecraft.net/hc/en-us/… ^CR
Sorry to hear that you're unable to purchase your Realms at this time. I'd suggest creating a ticket with our Support team and they'll have a look to help you get into Realms: help.minecraft.net/hc/en-us/… ^CR