Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Please check out our Dungeons FAQs and tech support tips here. help.minecraft.net/hc/en-us/… ^AC
Realms sometimes take a bit to be updated to the most recent version. Every player needs to be on the same version for the realm to work ^AC
Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^AC
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Sounds like there's a tech issue. Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^AC
Sounds like the game lost connection. What if any connection troubleshooting steps have you tried? ^AC
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Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^AC
Do you happen to have your 7 digit ticket number? Once we have that we can see what's happening with that request ^AC
Realms is showing as online for us. Are you experiencing an error message or anything like that? Please let us know what issues you're experiencing and we'd be happy to look into this further ^AC
Are you certain you're contacting Mojang support? Our official ticket numbers don't look like that and we don't offer Live Support. Please use the official ticket support system for Mojang and we'd be happy to assist. Please send us an email at aka.ms/Minecraft-Support ^AC
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The problems that you have been experiencing should have been resolved now. Unfortunately, you will need to redownload those music packs in order to have them repopulate into your game. ^AC
Thank you for providing that for us. I looked into this and it looks like one of our agents sent a response. ^AC
Can you explain more about the issue you're having with that world? Is it just not uploading or are you experiencing errors with it on the realm?
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We are unable to comment on any future updates or features that are not publicly known at this time. All available info on game updates can be found in this FAQ. help.minecraft.net/hc/en-us/… ^AC
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For account related issues please contact our Account support agents. Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^AC
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We'd be happy to look into this for you but need more information on what's happening. Please let us know what's going on and we'd be happy to help. ^AC
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Thanks for providing that feedback for us. Please add that to our feedback site so our devs can get a look at this. feedback.minecraft.net/hc/en… ^AC
Looks like you found a bug! Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, please report it here aka.ms/MCBugTrackerHelp ^AC
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Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^AC
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