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Redmond, WA
Joined January 2013
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In this case, please complete our request form at bit.ly/3uO21ER so that one of our account specialists can look further into this issue for you. Remember to attach your Transaction ID and your account name/Gamertag. ^FF
This is a great idea! Be sure to share your suggestion for adding a copper golem to Minecraft here, so our dev team can take a look: bit.ly/3uQyA4R. ^FF
Can you please let us know which platform you purchased your realm on (Nintendo, Xbox, Playstation etc)? Once we have that we'd be happy to look into this further. ^AC
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For account related issues please contact us using the ticket form. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^AC
If you're receiving that demo mode error please check out our help site here. help.minecraft.net/hc/en-us/… ^AC
Our queues are a bit backed up and we're getting to those tickets as quickly as possible. Please provide your 7 digit ticket number and I can make sure we received your request for you ^AC
An update was pushed out that affects different platforms at different times. I'm afraid to access realms all devices need to be on the same version please make sure all your editions are updated to the same version and try accessing that realm again ^AC
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Are you receiving any error messages when attempting to play Multiplayer? Screenshots are particularly helpful. ^AC
Our queues are a bit backed up at the moment but if you can provide that 7 digit ticket number I can double check that it went through for you! ^AC
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I looked into this for you and I do see our agents responded a few days ago. Please double check your email and that ticket to keep receiving that assistance ^AC
Your ticket should be routed to an actual agent if the automated help isn't working. Do you happen to have your ticket number? It's a 7 digit ticket number once you've provided that we can look into what's happening with that for you. ^AC
Sorry about any delays in responding to those support tickets. We are getting to those as quickly as we can. ^AC
Once accounts are linked they are permanent. I'm afraid you would need to reach out to Playstation for assistance with issues like these. support.playstation.com/ ^AC
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That sounds incredibly frustrating. This appears to be a connection issue. What if any connection troubleshooting have you tried? ^AC
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I understand the frustration here however I'm afraid there's nothing we can do at this moment however our Devs will hopefully have a fix for this shortly. ^AC
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Sign-in to the Microsoft Store with your Microsoft account.
Once you’re signed in, instead of a “Buy” button you should see a button that says “Get.” Click this button – and now you own both editions! ^AC
Capybara is an awesome idea! Feel free to add that to our suggestion site so our Devs can get a look at that idea! feedback.minecraft.net/hc/en… ^AC
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That sounds very frustrating. Please contact our tech support agents so we can better assist with this. Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^AC
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Thank you for providing that feedback for us. Please feel free to add that to our Feedback site so our devs can get a good look at that. feedback.minecraft.net/hc/en… ^AC