Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Connection issues are incredibly frustrating. Have you attempted any of the fixes on our FAQs? Are you receiving any error messages? If so screenshots are particularly helpful. ^AC
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I'm afraid we're unable to say when/if old usernames may become available. We're also unable to say what will happen with those Mojang accounts in the future. You will need to migrate however in order to continue accessing those accounts. ^AC
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If those steps didn't work we can still assist with this issue. Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^AC
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Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^AC
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That sounds incredibly frustrating. Please visit our bug report site for this issue bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^AC
Sorry to hear that you're still experiencing that lag. Please send us an email at aka.ms/Minecraft-Support and our tech support will assist. Remember to attach your Transaction ID and account name / Gamertag. ^AC
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There's a couple of methods to try on transferring your worlds to a different device. Check out our FAQ here for more details: bit.ly/3ceMvvc. ^FF
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If you have migrated your Mojang account, then you'll need to make sure that you're signing into the game using the the Microsoft login option with the account that you migrated with. See our FAQ for more info: bit.ly/3AUxIQO. ^FF
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It sounds like you've already submitted a support request which is good to hear. If you can provide us with your 7-digit ticket number, we can check in on the status of your request for you to make sure it made it through to our queue! ^FF
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Unfortunately, we're not able to assist with private servers! You will neede to reach out to Moderators for assistance. ^TK
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You can still reach out to our Support team, and we can assist you with changing the email on your Minecraft account. Please be sure to use an email that you can currently access in your request, otherwise, our replies won't make it back to you. ^FF
I'm not sure I understand your question. Can you please clarify what you mean by games of Minecraft, and provide any screenshots/photos of any error messages you might've encountered? ^FF
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Sounds like the connection to the server was interrupted. DO you have any programs running in the background and are you playing on WiFi or Hardwire? ^TK
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We cannot read or respond to DMs at this time, so please make sure to contact Support directly instead: bit.ly/3uO21ER. ^FF
If the Microsoft Store is failing continuously I'm gonna have you reach out to Xbox/Microsoft Support for assistance: nitter.vloup.ch/xboxsupport or support.xbox.com ^TK
Please complete our request form at bit.ly/3uO21ER so that one of our account specialists can look further into this issue for you. Remember to attach your Transaction ID and your account name/Gamertag. ^FF
For reports of this nature, we will need you to please file a ticket: aka.ms/Minecraft-Support. ^FF
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Unfortunately, the Minecraft: Java & Bedrock Edition PC bundle is not available for mobile devices or consoles. ^FF
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