Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
- Tweets 241,574
- Following 100
- Followers 478,605
- Likes 43
Sorry for all the frustration that's come with this Realm issue. We'll do our best to get you back in there as swiftly as possible! ^CR
Sucks to hear that you're both running into these issues your Realms! I'd definitely suggest booping that over to Bug Report so the devs can have a look: minecraft.net/en-us/bugs ^CR
That's awesome to hear! If you run into any more issues with your Realm, feel free to reach back out to us at any time. ^CR
That would be a great idea to bring over to devs: feedback.minecraft.net/hc/en…! I would be too afraid to walk them over the cliff or they perish to a mob T.T I already have anxiety about losing my doggos. ^TK
Are you the owner of the Realm and if so have you updated your Minecraft to the latest version of the game? ^Tk
1
To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^TK
If you just purchased the pack, reach out to the platform on which you purchased it for a refund. I can't speak for devs or the bugs you're seeing but you should be able to get a refund if you purchased it. ^TK
Need a bit more detail in this matter! Who owns the Realm, what troubleshooting steps have they tried, and are you getting any errors? ^TK
We apologize for the inconvenience, this is currently a known issue and the team is working on a fix. We have no ETA at this time and appreciate the patience. ^TK
What system do you happen to be playing on and what troubleshooting steps have you tried at this time? ^TK
Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^TK
1
What's going on with your Realm and have you tried any basic troubleshooting steps to resolve it? ^TK
2
We apologize for the inconvenience, this is currently a known issue and the team is working on a fix. We have no ETA at this time and appreciate the patience. ^TK
1
Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^TK
2
Are you saying the specialist didn't help you with the ticket or you haven't received a response yet? Do you happen to have the ticket number? ^TK
1
That's rough but we can assist with that! Can you tell me if these are Worlds you purchased with Minecoins or are these single player worlds on the platform itself? ^TK
1
That's a great questions for the devs and they are open to all sorts of feedback. You should pop that suggestion over here: feedback.minecraft.net/hc/en… ^TK
1
Are you still having issues accessing the account at this time and have you tried getting a password reset? ^TK
That is rough! Have you tried any troubleshooting steps for your connection issues and are you seeing any specific errors? ^TK
1
To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^TK