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Redmond, WA
Joined January 2013
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We have other ways to verify you as the owner of the account! Make sure to send that ticket with an email that you ghave access to. ^TK
Let's see if we can get that connection running a bit smoother! Are you playing on Wifi or Hardwire and what troubleshooting steps have you tried? ^TK
What seeems to be the issue with your Mojang account? More than happy to assist if I'm able to :) ^TK
I'm gonna have you reach out to our tech team, in this case, to see if we can figure out what's going on. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^TK
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Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^TK
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Do you mean another players Realm or a private server made by someone else? We can assist with connection issues to Realms but if it's a private server you may need to reach out to the owner. ^TK
That's good that the ticket went through! That does mean it made it into our queue and then you should get a response before long. Thanks for the patience! ^TK
I do see the ticket has made it's way into the queue! Thanks for the patience as our team works to get to your ticket and work to assist you. ^TK
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Are you making sure that you're using the correct credentials and nothing has been capitlized accidentally? ^TK
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To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^TK
Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^TK
Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^TK
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Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^AC
Our queues are a bit backed up at the moment but if you provide the 7 digit ticket number from your request we'd be happy to see what's happening with that ticket. ^AC
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Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^AC
Sounds like there's a connection issue on your realm. Are you receiving any error messages when disconnecting? What if any connection troubleshooting have you tried? ^AC
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Happy to hear everything updated and you were able to connect finally! Thank you for letting us know how you fixed that as well! ^AC
Creepers are fairly ticky! If you're having trouble with those feel free to add that to our feedback site so our Devs can get a good look. feedback.minecraft.net/hc/en… ^AC