Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Are you experiencing any error messages before or after the crash? Screenshots of what's happening is particularly helpful. ^AC
Please visit our bug report site to see if the problem has already been reported: msft.it/6012bfVr4. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! msft.it/6013bfVrf ^AC
This appears to have been a temporary issue. It should be cleared up by now. If you're still having issues let us know and we'd be happy to investigate further. ^AC
We have created a brand-new Minecraft Launcher for Windows 10 and 11 which will allow you to access all your owned Minecraft titles (Java Edition, Bedrock, and Dungeons) from the launcher You can download the new launcher from the Xbox PC app or the Microsoft Store on the web.^AC
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For account related issues please contact our Account support agents. Please send us an email at msft.it/6014bfVKi and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^AC
We're unable to comment on any Marketplace updates or removed content. Please contact the Marketplace partner who owns that pack to get support. If you are unable to get the issue resolved with the Marketplace Partner, please let us know and we'll do what we can to help. ^FF
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Hey there, feel free to share your suggestions and feedback for adding more content to the Minecraft Marketplace here so that our game devs can take a look: bit.ly/3uQyA4R. ^FF
Minecraft Support can't comment on any cases regarding account suspensions or bans. If you've been suspended from your account, please submit a ticket via the "Case Review" form at the bottom of our help site: bit.ly/3aFglZl. ^FF
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Sorry about any delay you're encountering! We're experiencing a higher than normal volume of requests right now, and we definitely appreciate your patience. ^FF
For assistance with your Microsoft account, please reach out to Microsoft Support at bit.ly/3PsyrMR or bit.ly/3ICFoJ7. ^FF
Please complete our request form at aka.ms/Minecraft-Support so that one of our account specialists can look further into this issue for you. Remember to attach your gift code and your account name/Gamertag. ^FF
Please complete our request form at bit.ly/3uO21ER so that one of our realms specialists can look further into this issue for you. Remember to attach your purchase receipt/order confirmation and your account name/Gamertag. ^FF
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Please visit our bug report site to see if the problem has already been reported: bit.ly/3AOzbYS. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! bit.ly/3o1d4GN ^FF
Please complete our request form at bit.ly/3uO21ER so that one of our account specialists can look further into this issue for you. If your friend is also experiencing this issue, they will need to submit a ticket to us as well for their own account. ^FF
That's no fun to deal with, for sure! Can you let us know what version of Minecraft you're playing, and what troubleshooting steps you've tried so far, if any? ^FF
Please visit our bug report site to see if the problem has already been reported: bit.ly/3AOzbYS. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! bit.ly/3o1d4GN ^FF
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We're unable to read or respond to any DMs at this time. If you're running into any issues with migration, then please complete our request form at bit.ly/3uO21ER so that one of our account specialists can look further into this issue for you. ^FF
I just want to make sure i'm understanding you correctly. You're trying to recover your account? ^TK
What can we help you with? Feel free to send us screenshots of any errors you might be encountering, but make sure to block out any personal info for your safety & privacy. ^FF
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Please complete our request form at bit.ly/3uO21ER so that one of our realm specialists can look further into this issue for you. Remember to attach your receipt of purchase/order confirmation and your account name/Gamertag. ^FF