Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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What edition of the game are you playing. Is it a Microsoft account or a Mojang account? Once we have that information we'd be happy to see what we can do. ^AC
Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^AC
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Since you use a Microsoft account I'm afraid you will need to reach out to Microsoft support for assistance with changing that password. msft.it/6012b0fd6 or msft.it/6013b0fdB. ^AC
For help with account related issues please send us an email at msft.it/6013b0fj3 and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^AC
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Java accounts now use Microsoft accounts to log in. I'm afraid Mojang accounts are no longer and to play Java you would need to use the Microsoft log in. ^AC
Microsoft support handles those account related issues. I'm afraid you will need to reach out to them for help with this. msft.it/6014b0fnu or msft.it/6015b0fnR. ^AC
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Sorry to hear you're not enjoying the Render dragon. Feel free to leave that feedback here so our Devs can get a good look at it. msft.it/6014b0fT8 ^AC
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Sorry to hear you're having trouble with the Marketplace To keep your information secure, please complete our request form at msft.it/6018b0fRe so our marketplace specialists can quickly and safely assist with your question! ^AC
Please complete our request form at msft.it/6011b00pf so that one of our technical specialists can look further into this issue for you. ^FF
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Please complete our request form at msft.it/6015b00T9 so that one of our technical specialists can look further into this issue for you. ^FF
All Minecraft worlds/skins are stored locally and aren't attached to your account. Unfortunately, this means we are unable to recover lost Minecraft worlds/skins. We recommend reading msft.it/6011b00rL or using the realms feature to save your worlds going forward. ^FF
Please complete our request form at msft.it/6010b00PY so that one of our account specialists can look further into this issue for you. Remember to attach your Transaction ID and your account name/Gamertag. ^FF
The problems that you've been experiencing should be resolved now. Please try again and if you're still facing any issues, please send us a screenshot and any other details regarding the error(s) you encounter. ^FF
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The problems that you've been experiencing should be resolved now. Please try again and if you're still facing any issues, please send us a screenshot and any other details regarding the error(s) you encounter. ^FF
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The problems that you've been experiencing should be resolved now. Please try again and if you're still facing any issues, please send us a screenshot and any other details regarding the error(s) you encounter. ^FF
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The problems that you've been experiencing should be resolved now. Please try again and if you're still facing any issues, please send us a screenshot and any other details regarding the error(s) you encounter. ^FF
1
The problems that you've been experiencing should be resolved now. Please try again and if you're still facing any issues, please send us a screenshot and any other details regarding the error(s) you encounter. ^FF
The problems that you've been experiencing should be resolved now. Please try again and if you're still facing any issues, please send us a screenshot and any other details regarding the error(s) you encounter. ^FF
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The problems that you've been experiencing should be resolved now. Please try again and if you're still facing any issues, please send us a screenshot and any other details regarding the error(s) you encounter. ^FF