Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
- Tweets 241,574
- Following 100
- Followers 478,605
- Likes 43
If you need help with updating your Legacy account, please complete our request form at msft.it/6012b0LwC so that one of our account specialists can look further into this issue for you. ^FF
This might be an issue related to the parental consent settings on your account. If you have a Java account, check out msft.it/6015b0LR5 for more info. If you're still having any issues with this, then please let us know. ^FF
Minecraft Support can't comment on any cases regarding account suspensions or bans. If you've been suspended from your account, please submit a ticket via the "Case Review" form at the bottom of our help site: msft.it/6014b0Lz0. ^FF
Please visit our bug report site to see if the problem has already been reported: msft.it/6016b0LDK. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! msft.it/6017b0LDz ^FF
To keep your information secure, please complete our request form at msft.it/6013b0wv7 so we can quickly and safely assist with your question! ^AC
2
Please send us an email at msft.it/6016b0wvn and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^AC
We'd be happy to see what we can do but need more information on the issue. Please let us know what issues you're having with the game and we'll see if it's something we can help with! ^AC
1
1
If you have trouble launching the game post-migration, remember to use the Microsoft login option & check out this FAQ: msft.it/6010b0wcC! ^AC
1
Please send us an email at msft.it/6012b0w5p and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^AC
I'm afraid that's not a valid ticket number. Please provide the 7 digit ticket number you received when you first submitted that ticket and we'd be happy to look into this for you. ^AC
1
Worlds are attached to the devices themselves and in no way attached to your account. I'm afraid if your worlds are not showing up we cannot retrieve them. We recommend backing up and saving worlds you can find more information here msft.it/6018b0wE6 ^AC
Please send us an email at msft.it/6015b0w8V and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^AC
To keep your information secure, please complete our request form at msft.it/6010b0wBa so we can quickly and safely assist with your question! ^AC
We'd be happy to help with those worlds but do need more information on the issue at hand. Please let us know what you need help with and we'd be happy to look into this for you ^AC
Please send us an email at msft.it/6017b0Z73 and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^AC
To keep your information secure, please complete our request form at msft.it/6015b0ZfP so our tech support agents can quickly and safely assist with your question! ^AC
Please send us an email at msft.it/6017b0ZNV and our account support associates will assist. Remember to attach your Transaction ID and account name / Gamertag. ^AC
5
This issue may be caused by an outdated or incompatible version of the game. Please uninstall the game through your computer's control panel, and then reinstall the new launcher through the Microsoft store. ^AC
1
1