Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Worlds are attached to the devices themselves and not the account. Please check out how to save and store worlds here msft.it/6015b0Zvc You can also fix this by uploading the world to a realm or server ^AC
We can help without the Transaction ID it's just recommended. We can only help with account issues through our ticket system however so you will need to contact us in that ticket for help with this. ^AC
That sound really frustrating! Is this on your personal world or a multiplayer world like one on a realm? ^AC
If you scroll down to contact you'll find our ticketing support system here msft.it/6013b0ZkW ^AC
Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^AC
That's an excellent suggestion. Feel free to add that here so our Devs can get a look at that feedback msft.it/6017b0ZTD ^AC
Worlds are saved to the devices themselves and in no way attached to the account. We recommend reading our managing worlds and Game Storage here msft.it/6012b0ZOA to save your worlds, or to use the Minecraft Realm feature ^AC
That's no fun! Please add that suggestion here so our Devs can get a good look at that idea! msft.it/6017b0ZKh ^AC
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Please send us an email at msft.it/6011b0ZyT and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^AC
That sounds incredibly frustrating! To keep your information secure, please complete our request form at msft.it/6014b0ZHk so we can quickly and safely assist with your question! ^AC
Feel free to add that suggestion here so our Devs can get a look! msft.it/6019b0ZGB ^AC
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Please make sure to update your copy of Minecraft to 1.19 and you should see this issue alleviated. Once you've updated also completely log out and back in and that should help. ^AC
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Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^AC
Do you happen to have your 7 digit ticket number? Please provide that and we'd be happy to see what's happening with that ticket ^AC
For Java, check out msft.it/6018b0Th2 for more info on this. If Bedrock, check out msft.it/6011b0Thf. Let us know if you have any other questions! ^FF
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We're experiencing a higher than normal volume of requests right now, and we definitely appreciate your patience. If you can provide us with your ticket number, we can check in on the status of your request for you. ^FF
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Make sure that Javascript is enabled and that you are not blocking it for Google domains. Also try using a private browsing window. You may also need to restart your PC, and check that the URL that you're using is the correct one. If you're still having trouble, let us know. ^FF
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Please complete our request form at msft.it/6012b0T9O so that one of our technical specialists can look further into this issue for you. ^FF
Our system is fully automated and there is no way to circumvent it for any reason, nor can we discuss any details. For more information, please see our usernames FAQ: msft.it/6012b0Td8. ^FF
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Our system is fully automated and there is no way to circumvent it for any reason, nor can we discuss any details. For more information, please see our usernames FAQ: msft.it/6016b0TMp. ^FF