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Redmond, WA
Joined January 2013
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We'd be happy to look into this for you but need more information. Please let us know what issues you're experiencing and we'd be happy to see what we can do. ^AC
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Please send us an email at msft.it/6013bL9GB and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^AC
I'm afraid you will need to go through Playstation for assistance with this issue. msft.it/6012bL9EO ^AC
Are you using the Bedrock or Java edition of the game? Once we have that information we'd be happy to help here. ^AC
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To keep your information secure, please complete our request form at msft.it/6015bLgC7 so our tech support agents can quickly and safely assist with your question! ^AC
We can still possibly assist without a Transaction ID though do recommend you try and retrieve that code. We are only able to handle account issues through our ticketing support however so you will need to submit that ticket ^AC
Please submit a ticket so our tech support agents can get a look. We can try to help there! msft.it/6014bLgIj ^AC
To keep your information secure, please complete our request form at msft.it/6013bLgvF so our tech support agents can quickly and safely assist with your question! ^AC
That's a stellar idea! Please add that feedback here so our devs can get a look msft.it/6010bLgXj ^AC
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I understand how frustrating that is to see however our Devs are working on a fix. I'm afraid all you can do is upvote and add any additional information so our Devs can get a better look ^AC
Please send us an email at msft.it/6018bLgrw and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^AC
If you sent in a ticket then we received it. We are working through a bit of a backlog so it might take us a moment to get back to you. I recommend waiting a day or two and we should be with you as soon as possible. ^AC
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To keep your information secure, please complete our request form at msft.it/6011bLgEH so we can quickly and safely assist with your question! ^AC
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Issues of this nature do have to go through our Ticket support. Please continue your correspondence there as only our support specialists can help with this ^AC
The ticket form will connect you with one of our Marketplace specialists. I'm afraid that's the only way to speak to someone directly. ^AC
Please visit our bug report site to see if the problem has already been reported: msft.it/6017bL5hD. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! msft.it/6018bL5hE ^AC
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To keep your information secure, please complete our request form at msft.it/6015bL57t so we can quickly and safely assist with your question! ^AC
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Can you provide a screenshot of what you're seeing on your end? We'd be happy to look into this further for you. Please make sure no sensitive or identifying information is included ^AC
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That looks extremely frustrating. Please send us a ticket so our tech support agents can get a better look at what's happening. msft.it/6013bL50v ^AC
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