Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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If you have trouble launching the game post-migration, remember to use the Microsoft login option & check out this FAQ: msft.it/6019bIiLL! ^AC
To keep your information secure, please complete our request form at msft.it/6016bIiII so we can quickly and safely assist with your question! ^AC
Please send us an email at msft.it/6013bIibS and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^AC
Please send us an email at msft.it/6010bIiZE and we will assist. Remember to attach your Transaction ID and account name / Gamertag so our Tech support agents can help. ^AC
I'm having trouble understanding the issue. Please let us know more about the issue you're facing and we'd be happy to look into this for you. ^AC
We'd be happy to look into this for you but do need more information. Did you happen to submit a ticket and if so do you have the 7 digit ticket number? Once we have more info we'd be happy to see what we can do ^AC
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It appears this is a bug. Please visit our bug report site to see if the problem has already been reported: msft.it/6017bIiu7. If you think you've found a new bug, visit our help site here on how to submit a report! msft.it/6018bIiuC ^AC
I understand your frustration here however for security reasons we are only able to help with account issues such as this through our ticketing system. I'm afraid you will need to continue working with our account support agents for assistance. ^AC
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Rain can be rather annoying. Feel free to add your suggestion here so our Devs can see your suggestion! msft.it/6018bIiJi ^AC
That is an awesome idea! Please add that suggestion here so our Devs can get a look at that idea! msft.it/6018bIiBo ^AC
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To keep your information secure, please complete our request form at msft.it/6010bIi6O so we can quickly and safely assist with your question! ^AC
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Sorry to hear those steps weren't working. Please send us an email at msft.it/6012bI9CC and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^AC
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Please also make sure that your game is up to date and running the latest version of Minecraft. Also make sure your Minecraft account is attached to a Microsoft account to ensure that marketplace items are showing up and working properly. ^AC
Feel free to add that feedback here so our Devs can get a better look at this issue. msft.it/6015bI9N9 ^AC
The old launcher is outdated in general as we have created a brand-new Minecraft Launcher for Windows which will allow you to access all your owned Minecraft titles from the same place. You can download the new launcher from the Xbox PC app or the Microsoft Store on the web ^AC
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We can still assist without the Transaction ID but for security reasons you will need to make a ticket so our Account support specialists can help! ^AC
Please doublecheck your friend has their world open and available as that could be why it's not showing as online or playable. ^AC
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We'd love to look into this for you. To keep your information secure, please complete our request form at msft.it/6012bI9iM so we can quickly and safely assist with your question! ^AC
That sounds totally cool! Feel free to share your suggestion on adding snow zombies to Minecraft here: msft.it/6015bIdCT. ^FF
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Dogs are great! Feel free to share your suggestion for adding dogs to Minecraft here: msft.it/6013bIdAz. ^FF