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Redmond, WA
Joined January 2013
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Replying to @RetroJet2000
When you're seeing demo mode it's usually a sign you're not logging in with the correct credentials. Read more here: msft.it/6019bx52c for help. ^TK
Replying to @KitkanLice
Please send us an email at msft.it/6016bx5Yy and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^TK
Replying to @boro62976905
Are you making sure you're on the Windows 10 Edition of the game? ^TK
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Replying to @StealthyCifer
Have you happened to try a different browser by any chance? ^TK
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Replying to @MaciekToZugajka
That's pretty rough but if you reach out to Xbox/Microsoft Support they can look into assisting you with your account. msft.it/6016bxeC2 or msft.it/6017bxeCN. ^TK
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Replying to @gpndynx
That's frustrating! You'll need to reach out to Microsoft/Xbox Support for assistance with recovering the account. msft.it/6017bxeQX or msft.it/6018bxeQk. ^TK
Replying to @Giusepp69199953
It sounds like the Realm may be corrupted. Do you have any backups of the Realm to see if they work? ^TK
Replying to @searedpork
To keep your information secure, please complete our request form at msft.it/6019bxeel so we can quickly and safely assist with your question! ^TK
Replying to @AbbasKamran14
Please send us an email at msft.it/6014bxeGC and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^TK
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Replying to @NOTodaXD
Please send us an email at msft.it/6019bxd2D and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^TK
Replying to @FoxGigabit
Please visit our bug report site to see if the problem has already been reported: msft.it/6012bxdQq. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! msft.it/6013bxdQS ^TK
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Please send us an email at msft.it/6018bxdqG and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^TK
Replying to @shawn_track
You're never annoying us! <3 If you need help in the future feel free to reach out to us for assistance. ^TK
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GIF
Replying to @FthinoThePome
YOu need to put an email that you have access to so that the support agent can get back to you! We'll work with you there on the recovery. ^TK
Replying to @FthinoThePome
If you were to have the original email for the account you would also have the transaction ID for the purchase of the game! We don't absolutely need this to verify you, however, it makes things move a lot more smoothly with the recovery. ^TK
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Replying to @FthinoThePome
Please send us an email at msft.it/6011bxZD9 and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^TK
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Replying to @Zack95895237
If you provide me with the ticket number I can check to see if it made it into the queue. ^TK
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Replying to @DiekoM31
Then you'll need to migrate your account over to MIcrosoft. ^TK
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Replying to @CarlosT40353192
Please do! I'll continue to try and work with you. ^TK
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Replying to @CarlosT40353192
All your getting is a connection error? If you haven't already checked your firewall/antivirus for permissions and an uninstall as well. ^TK
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