Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Are you receiving any errors when attempting to equip? Please let us know more of what's happening and we'd be happy to look into this further. ^AC
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What version of Bedrock are you trying to connect your controller to? Once we have that information we can hopefully help! ^AC
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There are shader mods for mobile. For mod questions, please visit msft.it/6019bvH3T or contact the mod's developer. ^AC
That's exciting! Brown Pandas are pretty rare. I'm afraid we don't have an exact percentage for you but it is one of the rarer spawns in the game so Congrats! ^AC
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That's very very strange. Please check out some of our tech support tips to see if that helps with this issue. msft.it/6017bvH6X ^AC
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Transferring the ownership of the realm isn't possible but you can have another player download and copy the world so they can upload it to one of their own realms! You can find information on how to do that here! msft.it/6011bvGhW ^AC
Please send us an email at msft.it/6011bvGC5 and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^AC
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Our account support agents would be happy to help you with changing the email. Please send us an email at msft.it/6017bvG7T and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^AC
The character creator and such sadly aren't available for offline play. You do need to be online in order to use those features. ^AC
That generally means you're logging into the incorrect MSA account. Please make sure you're logging into the correct Microsoft account you migrated to and see if you're able to log in and collect that bundle! ^AC
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Dang! We'd be happy to help with this but our Market support agents will need to help you out in a ticket. To keep your information secure, please complete our request form at msft.it/6018bvGQG so we can quickly and safely assist with your question! ^AC
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You can submit a ticket without the Transaction ID but we will need to handle this through our ticketing system. Please submit that ticket so our account support agents can assist. ^AC
Payment errors are never fun. Sorry you haven't heard back from your ticket yet! Do you have your 7 digit ticket number so we can look into this delay for you? ^AC
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Where are you trying to upload that world to? Are you looking to upload it to a realm or server? ^AC
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Did you submit a ticket for help? If so do you have a 7 digit ticket number so we can look into this for you? ^AC
You do not need to use the email on the account to create the ticket just an email you have access to. You will need to contact our account agents through a ticket for help with this issue. ^AC
Please let us know more about the issue you're experiencing. We'd be happy to look into this further for you but need a bit more information on what's happening ^AC
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That's very strange! Where did you happen to make that report to our bug report or through our ticketing support? ^AC
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