Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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That's very strange. Please contact us so we can look into this. To keep your information secure, please complete our request form at msft.it/6019bvGe7 so we can quickly and safely assist with your question! ^AC
Lag is definitely no fun to deal with! Can you let us know what device/console you're playing Minecraft on, and what troubleshooting steps you've tried so far, if any? ^FF
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Please visit our bug report site to see if the problem has already been reported: msft.it/6017bv6rZ. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! msft.it/6018bv6rw ^FF
Are you able to log into the game at all, or is it only servers/realms that you're unable to access? Are you seeing any error messages at all? Feel free to grab a screenshot and block out any personal account info for your privacy! ^FF
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That's definirelt frustrating to deal with! Please complete our request form at msft.it/6017bQCgt so that one of our Marketplace specialists can look further into this issue for you. ^FF
Please share your suggestion for adding a Horrid Henry DLC for Minecraft at msft.it/6015bQCwc, so our dev team can take a look! ^FF
For assistance with Demo Mode, please check out: msft.it/6012bQCKO for help. ^FF
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Please complete our request form at msft.it/6013bQCyJ so that one of our account specialists can look further into this issue for you. Remember to attach your Transaction ID and your account name/Gamertag. ^FF
Please complete our request form at msft.it/6013bQC8h so that one of our account specialists can look further into this issue for you. Remember to attach your Transaction ID and your account name/Gamertag. ^FF
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You'll need to make sure you're signing in with your Microsoft account and password. If you're still seeing any issues with signing in, then you'll need to reach out to Support for further help to keep your info safe: msft.it/6011bQCBL. ^FF
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Please complete our request form at msft.it/6013bQ74f so that one of our technical specialists can look further into this issue for you. ^FF
That's a fantastic idea! It would make things so fun. Feel free to add that suggestion here! msft.it/6012bQkBQ ^AC
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Please send us an email at msft.it/6017bQXn3 and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^AC
That's a great idea! Feel free to add that suggestion here. msft.it/6018bQXTC ^AC
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How strange we'd be happy to look into this. To keep your information secure, please complete our request form at msft.it/6018bQXRs so we can quickly and safely assist with your question! ^AC
Crowned pigs is an awesome idea! Feel free to add that suggestion here! msft.it/6019bQnfJ ^AC
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All Minecraft worlds and skins are stored locally and are not attached in any way to your account. I'm afraid if you didn't save those locally there's no way to retrieve those worlds back. ^AC
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Just to double check is your bedrock version of the game the Windows 10 edition of the game or a different version? ^AC
Are you able to screenshot the error you're receiving when trying to connect? Also do you happen to be using the Lunar Client when attempting to connect or are you using the official launcher? ^AC
I'm afraid we don't have live support at this time however we do have support agents that can assist through our ticketing support. Please complete our request form at msft.it/6015bQnFD so we can quickly and safely assist with your question! ^AC
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