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Redmond, WA
Joined January 2013
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Sounds like this is a connection issue! Have you guys tried any troubleshooting? Also, what platform is your son playing on? ^BT
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For reports of this nature, we will need you to please file a ticket: help.minecraft.net/hc/en-us/… ^TK
If you created a ticket, then our Support will make sure it goes in the right place so you're able to get help. Thanks for creating that ticket for us! ^BT
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Let's have our Technical team take a look! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
Glad to hear you resolved this with your ethernet cable but I still want our team to take a closer look. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^TK
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Sorry to hear about that! You mentioned that you've already talked to someone. Have you made a ticket with our Technical Support team? ^BT
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I'm sorry to hear that! If they were single player worlds we won't be able to assist you in getting them back :( If they were on Realms, however, you can upload the the backup. ^TK
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That's a sweet idea! How about you send that over to our Devs so they can take a look? feedback.minecraft.net/hc/en… ^BT
Unfortunately, can't supply much information on how you can get the Worlds out. Best thing to do in this case would be to check out community forums to see if they found a way to do so. ^TK
Cool ideas! Shoot them over to our Dev team so they can take a look! feedback.minecraft.net/hc/en… ^BT
Let's have our Realms team take a look! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
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I'm gonna get you on up to our tech team to see if we can help out!To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^TK
Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^BT
We're unable to comment on any future updates or features that are not publicly known at this time. All available info on game updates can be found in this FAQ: help.minecraft.net/hc/en-us/… ^BT
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We're unable to comment on any future updates or features that are not publicly known at this time. All available info on game updates can be found in this FAQ: bit.ly/3w2fNUL Feel free to send your suggestion though to our feedback page! bit.ly/3uQyA4R ^BT
What is the exact issue that you're running into with your game? We'd be happy to look into it further for you. ^BT
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That's a pretty sweet idea! How about you send that over to our Devs so they can take a look? feedback.minecraft.net/hc/en… ^BT