Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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If you made the account in December 2020, then you'd have to log in using your Microsoft account. If you're unable to recall the information regarding that account, we'd highly suggest reaching out to Microsoft Support and they'll help you. ^BT
Please make a ticket with our Support team so they can have a look! Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^BT
Our Accounts team can take a look if you create a ticket! Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^BT
Let's have our Marketplace team take a look! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
No worries, our Account team can help! Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^BT
Hey there! We can't open or answer DMs at the moment, but we'd be happy to help if you have an issue! All we'll need is more info. ^BT
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No worries, the caps will be going out throughout the whole season! We appreciate your patience in the meantime. For more information, I suggest taking a peek at our FAQ here: bit.ly/3TtwrH4 ^BT
A specialist will assist you if you make a ticket with them! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
Have you checked your Firewall/Antivirus settings? This might be causing the issue with connecting to the server. Also, it may help to switch to a hardwire connection instead of WiFi. Let us know if this helps or if you're still having any connection issues. ^BT
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That's a neat idea! Send that suggestion over to our Feedback page so our Devs can take a look! feedback.minecraft.net/hc/en… ^BT
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Please complete our request form at bit.ly/3uO21ER so that one of our account specialists can look further into this issue for you. Remember to attach your Transaction ID and your account name/Gamertag. ^BT
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You won't need a transaction ID, I assure you! The transaction ID is just a means to speed along the process, but the Support team has other ways of verifying. ^BT
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Thanks for giving that a try for us! At this point, I'd suggest having our Technical team take a look! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
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We appreciate hearing your feedback about these changes. I would make sure to also submit your feedback at bit.ly/3uQyA4R so our game dev team can take a look. ^FF
Feel free to share your feedback for updating rails in Minecraft and any other suggestions you might have at bit.ly/3uQyA4R so our game devs can take a look! ^FF
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What device/console are you playing on, and is this a single-player world or a Realm? Can you let us know what troubleshooting you've tried so far to help with this issue? One thing you can try is restarting your router and switching to a hardwire connection, if possible. ^FF
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Oh no! For issues related to the latest Xbox update, let's have you reach out to our Technical team who are ready to take a look. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support. ^FF
If you already contacted our Support team, can you please provide us with your ticket number? It should be a 7-digit number. Once we have this info, we can help clarify or point you in the right direction to getting this issue resolved! ^FF
Since this issue is still happening, we'll need you to reach out to our Support team so that a technical specialist can troubleshoot this issue further with you. To keep your information secure, please complete our request form at bit.ly/3uO21ER. ^FF