Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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To keep your information secure, please complete our request form at msft.it/6012btbB0 so we can quickly and safely assist with your question! ^TK
Has your brother tried to create another world to see if the items were still there? If the World is corrupted, unfortunately, there is nothing we can do to assist with recovering it :( ^TK
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THe ticket number would be in the email that you sent over to our support. It's seven digits long. ^TK
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Do you mind signing out and signing back in? That should get the system to realize you own the Worlds. ^TK
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Unfortunately, I won't be able to provide you any other troubleshootings teps here so you will need to reach out to the support and let them know you're still having issues. ^TK
Keep in mind that when you get a response and respond back, they don't respond back to you immediately. Thanks for the patience! ^TK
In this case, you will need to reach out to Xbox Support for assistance in this matter: msft.it/6017bsgx7 as they are the team that handle migrated accounts. ^TK
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Have you already reached out through a support ticket? My steps here would be basic troubleshooting and I think you and I know that's a waste of time at this point :/ ^TK
We are a bit backed up at this time but we are working to get to everyone's ticket as swiftly as possible. ^TK
Please send us an email at msft.it/6014bs5KA and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^TK
Please send us an email at msft.it/6013bs58D and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^TK
Please send us an email at msft.it/6017bsjXb and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^TK
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Please visit our bug report site to see if the problem has already been reported: msft.it/6015bsjnb. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! msft.it/6016bsjnj ^TK
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If you have trouble launching the game post-migration, remember to use the Microsoft login option & check out this FAQ: msft.it/6015bsjpV! ^TK
To keep your information secure, please complete our request form at msft.it/6019bsb2V so we can quickly and safely assist with your question! ^TK
To keep your information secure, please complete our request form at msft.it/6014bsbbe so we can quickly and safely assist with your question! ^TK
You won't be able to unmigrate your account but if you reach out to us we can work to assist you! Make sure to inlcude your gamertag/username and transaction ID. msft.it/6017bsbRF ^TK