Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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What kind of phone are you trying to install Minecraft on (iOS, Android, etc.)? Can you let us know what troubleshooting steps you've tried so far, if any? You might check here for some options if you're not sure where to start: msft.it/6010bqTv2. ^FF
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Thanks for the update here. Can you let us know which device/console you've installed the game on and if this is Java Edition or Bedrock? ^FF
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Please complete our request form at msft.it/6018bqTmI so that one of our realms specialists can look further into this issue for you. Remember to attach your Transaction ID and your account name/Gamertag. ^FF
We'll need you to reach out to Support in this case. Please complete our request form at msft.it/6012bqTYm so that one of our technical specialists can look further into this issue for you. ^FF
To keep your information secure, please complete our request form at msft.it/6016bqTcO so we can safely assist with your question! ^FF
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Unfortunately, we're unable to access Microsoft's account management systems. If you're not sure which email was used at migration, you'll need to reach out to Microsoft support at msft.it/6012bqT9k or msft.it/6013bqT9Z. ^FF
Are you only seeing this on msft.it/6017bqTgB or are you also unable to log into the game launcher? If you're seeing demo mode anywhere, then check out msft.it/6018bqTg8 as a first step to troubleshooting this issue. ^FF
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We can help you change the Mojang email if you have an unmigrated Java account. For a Microsoft account, you'll need to reach out to Microsoft Support for more details about how to do this. We can't transfer a game license to a completely different account though. ^FF
Sorry about any delay you're encountering! We're experiencing a higher than normal volume of requests right now, and we definitely appreciate your patience. If you can provide us with your ticket number, we can check in on the status of your request for you. ^FF
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Are you seeing that the profanity filter is greyed out at all, or does it just not "stick" when you try to change your settings? ^FF
In this case, please complete our request form at msft.it/6013bqTVT so that one of our account specialists can look further into this issue for you. Remember to attach your Transaction ID and your account name/Gamertag. ^FF
Minecraft Support can't comment on any cases regarding account suspensions or bans. If you've been suspended from your account, please submit a ticket via the "Case Review" form at the bottom of our help site: msft.it/6013bqTMb. ^FF
We strongly suggest you delete this tweet, as it contains personal information that can be used to potentially compromise your account. For further assistance, please send us an email at msft.it/6011bqTJL and we will assist. ^FF
Minecraft Support can't comment on any cases regarding account suspensions or bans. If you've been suspended from your account, please submit a ticket via the "Case Review" form at the bottom of our help site: msft.it/6018bqT1w. ^FF
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That's definitely no fun to deal with! In this case, please complete our request form at msft.it/6010bqTEC so that one of our technical specialists can look further into these issues for you. ^FF
If you bought Minecraft on/after December 1, 2020, then you are not eligible to receive a Migrator cape since these accounts do not need to migrate. If you had an account prior to this date, have migrated, but have no cape, then please contact us: msft.it/6013bqT65. ^FF
Please complete our request form at msft.it/6014bqrf0 so that one of our technical specialists can look further into this issue for you. Remember to attach your Transaction ID and your account name/Gamertag. ^FF
You'll need to contact Support directly this case. Please complete our request form at msft.it/6016bqr4w and one of our specialists can look further into this issue for you. Remember to attach your Transaction ID/receipt of purchase and your account name/Gamertag. ^FF
I'm not sure if I understand your question. Are you running into any issues with updating the game on your device? ^FF