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Redmond, WA
Joined January 2013
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Replying to @GeorgeW29758864
Are you running into any specific errors when you try updating the launcher? ^FF
Replying to @_Adloya
Thanks so much for that! I can see that your request has been escalated to our team for further review/troubleshooting. We don't currently have an estimated time of response, but please know that we are still looking into this issue for you; we appreciate your patience! ^FF
1
Replying to @ruso_villarreal
If you're having any trouble accessing the full game after migrating your account, remember to use the Microsoft login option with the account that you migrated with, and make sure to remove your old Mojang account from the launcher. See our FAQ: msft.it/6012bUtDa. ^FF
1
Replying to @KPekt
Can you let us know the issue that you're running into, and if you've tried any troubleshooting steps? ^FF
Replying to @xWafelek_x
I'm not sure I understand your question. Can you clarify and/or explain the exact issue you're running into? ^FF
4
Replying to @RougeGinkster
What can we assist you with? ^FF
1
Replying to @DronePrism
Please complete our request form at msft.it/6011bUsvD so that one of our marketplace specialists can look further into this issue for you. ^FF
1
Replying to @_NoUserNameIdea
That's certainly frustrating to deal with! Can you let us know what troubleshooting steps you've tried so far, if any? ^FF
Replying to @azailloves
Please complete our request form at msft.it/6015bUsdS so that one of our realms specialists can look further into this issue for you. Remember to attach your Transaction ID/receipt of purchase for your realm and your account name/Gamertag. ^FF
Replying to @_RoselynnnC
If you already own Java, you can sign in to the Microsoft Store with your account, and you should see a button that says “Get” for Windows edition. Please note that you'll need to make sure your Java account has already migrated in order to claim your free copy of Bedrock. ^FF
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6
Replying to @___8964_
If you have a Mojang account, please reach out to our Support: msft.it/6017bUsPS. If this is for a Microsoft account, then you'll need to reach out to Microsoft Support at msft.it/6018bUsPs or msft.it/6019bUsPt. ^FF
1
Replying to @2DEE831
Please complete our request form at msft.it/6013bUszf so that one of our realms specialists can look further into this issue for you. Remember to attach a copy of your proof of purchase/order confirmation and your account name/Gamertag. ^FF
1
Replying to @656e890c60c14ae
We aren't able to access or answer DMs at this time. What can we help you with? ^FF
Replying to @yum_dm
We'll need you to reach out to our tech team for this issue. Please complete our request form at msft.it/6015bUs1U so that one of our specialists can look further into this issue for you. Remember to attach your Transaction ID and your account name/Gamertag. ^FF
We're experiencing a higher than normal volume of requests right now, and we definitely appreciate your patience. If you can provide us with your ticket number, we can check in on the status of your request for you. ^FF
1
Replying to @YasunboiSolaire
Minecraft Support can't comment on any cases regarding account suspensions or bans. If you've been suspended from your account, please submit a ticket via the "Case Review" form at the bottom of our help site: msft.it/6015bUSFd. ^FF
Replying to @Zack95895237
There are many players we assist all over the world so getting a response to all our players takes some time. We really appreciate the patience as we do our best to assist all of you and get to your ticket. ^TK
Replying to @ANN11ii
From what you said you have submitted a ticket and no one has assisted you yet. You will have to wait for a response in the tickets for assistance in this matter. ^TK
Replying to @Josh_Tried
Please send us an email at msft.it/6010bU8ek and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^AC
1
Replying to @insomniainsect
To keep your information secure, please complete our request form at msft.it/6011bU8dv so we can quickly and safely assist with your question! ^AC