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Redmond, WA
Joined January 2013
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Thanks so much for that! I can see that your request has been escalated to our team for further review/troubleshooting. We don't currently have an estimated time of response, but please know that we are still looking into this issue for you; we appreciate your patience! ^FF
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If you're having any trouble accessing the full game after migrating your account, remember to use the Microsoft login option with the account that you migrated with, and make sure to remove your old Mojang account from the launcher. See our FAQ: msft.it/6012bUtDa. ^FF
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Can you let us know the issue that you're running into, and if you've tried any troubleshooting steps? ^FF
I'm not sure I understand your question. Can you clarify and/or explain the exact issue you're running into? ^FF
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Please complete our request form at msft.it/6011bUsvD so that one of our marketplace specialists can look further into this issue for you. ^FF
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That's certainly frustrating to deal with! Can you let us know what troubleshooting steps you've tried so far, if any? ^FF
Please complete our request form at msft.it/6015bUsdS so that one of our realms specialists can look further into this issue for you. Remember to attach your Transaction ID/receipt of purchase for your realm and your account name/Gamertag. ^FF
If you already own Java, you can sign in to the Microsoft Store with your account, and you should see a button that says “Get” for Windows edition. Please note that you'll need to make sure your Java account has already migrated in order to claim your free copy of Bedrock. ^FF
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If you have a Mojang account, please reach out to our Support: msft.it/6017bUsPS. If this is for a Microsoft account, then you'll need to reach out to Microsoft Support at msft.it/6018bUsPs or msft.it/6019bUsPt. ^FF
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Please complete our request form at msft.it/6013bUszf so that one of our realms specialists can look further into this issue for you. Remember to attach a copy of your proof of purchase/order confirmation and your account name/Gamertag. ^FF
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We'll need you to reach out to our tech team for this issue. Please complete our request form at msft.it/6015bUs1U so that one of our specialists can look further into this issue for you. Remember to attach your Transaction ID and your account name/Gamertag. ^FF
We're experiencing a higher than normal volume of requests right now, and we definitely appreciate your patience. If you can provide us with your ticket number, we can check in on the status of your request for you. ^FF
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Minecraft Support can't comment on any cases regarding account suspensions or bans. If you've been suspended from your account, please submit a ticket via the "Case Review" form at the bottom of our help site: msft.it/6015bUSFd. ^FF
There are many players we assist all over the world so getting a response to all our players takes some time. We really appreciate the patience as we do our best to assist all of you and get to your ticket. ^TK
From what you said you have submitted a ticket and no one has assisted you yet. You will have to wait for a response in the tickets for assistance in this matter. ^TK
Please send us an email at msft.it/6010bU8ek and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^AC
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To keep your information secure, please complete our request form at msft.it/6011bU8dv so we can quickly and safely assist with your question! ^AC