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Redmond, WA
Joined January 2013
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Do you happen to have a screenshot of the error you're receiving? We'd be happy to look into this further for you. ^AC
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That sounds super frustrating. Are you receiving any errors before it closes or is it just automatically crashing? If you haven't already I would try uninstalling and reinstalling to see if that helps with this issue. ^AC
Please send us an email at msft.it/6014boz5a and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^AC
To keep your information secure, please complete our request form at msft.it/6018bozbK so we can quickly and safely assist with your question! ^AC
Please visit our bug report site to see if the problem has already been reported: msft.it/6013bozZW. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! msft.it/6014bozZo ^AC
That's so strange! The add-on menu should still be there. Are you able to provide a screenshot of what it looks like on your end so we can investigate this further? ^AC
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Unfortunately we can't change usernames for players and you will need to wait the full 30 days to change your username when that time is up. ^AC
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How strange! Do you happen to have any screenshots of this error? That can help us identify what's happening here better. ^AC
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We can still help you without the Transaction ID it's just recommended. For help of this nature we do need you to send in a ticket and we can help you there! ^AC
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I looked into this for you and an agent is working on your request for you. Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^AC
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For reports of this nature, we will need you to please file a ticket. msft.it/6019boz11 ^AC
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Do you happen to have your ticket number handy? We'd be happy to look into this further for you and ensure an agent reaches your request ^AC
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Sorry to hear those steps didn't help. We can continue to assist in your ticket as our troubleshooting and tech help are better reached there. ^AC
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Please complete our request form at msft.it/6019boJQB so that one of our account specialists can look further into this issue for you. ^FF
Please complete our request form at msft.it/6018boJsk so that one of our technical specialists can look further into this issue for you. ^FF
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As a first step, please check out: msft.it/6012boJ9C for help with Demo Mode. ^FF
If you're having any trouble accessing the full game after migrating your account, remember to use the Microsoft login option with the account that you migrated with, and make sure to remove your old Mojang account from the launcher. See our FAQ: msft.it/6011boJdb. ^FF
Can you let us know if you were able to install the game or not? Are you running into any error messages when you try to start the game? ^FF
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Please complete our request form at msft.it/6016boy5g so that one of our realm specialists can look further into this issue for you. ^FF
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Minecraft Support can't comment on any cases regarding account suspensions or bans. If you've been suspended from your account, please submit a ticket via the "Case Review" form at the bottom of our help site: msft.it/6010boyea. ^FF
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