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Redmond, WA
Joined January 2013
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If you're seeing demo mode only, that likely means you're signing in with the wrong credentials. Check this faq out to see if it assists in this matter: msft.it/6015bWDOS for help. ^TK
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The specialist replied to your ticket so if you're still having issues make sure to let them know! ^TK
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To keep your information secure, please complete our request form at msft.it/6010bW8ai so we can quickly and safely assist with your question! ^TK
Then you're going to need to send a new ticket. Please send us an email at msft.it/6017bW8eR and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^TK
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Do you happen to have the ticket number? I can take a look to see if it made it into the queue. ^TK
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Are you using the regular launcher at this time to connect to hyperpixel and are you getting any errors? ^TK
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Do you happen to have the ticket number that you submitted? I'll need to take a closer look into this matter. ^Tk
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Please send us an email at msft.it/6010bWBfI and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^TK
Do you happen to have the ticket number? If you are waiting for a reply we're a bit backed up at this time due to account migration so give it some time. ^TK
What troubleshooting steps have you tried and can you show me a screenshot of the error you're seeing? ^TK
To keep your information secure, please complete our request form at msft.it/6019bWBBB so we can quickly and safely assist with your question! ^TK
To keep your information secure, please complete our request form at msft.it/6019bW6fS so we can quickly and safely assist with your question! ^TK
Do you happen to have a ticket number? I'll take a look into what's going on and do my best to assist you. ^TK
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To keep your information secure, please complete our request form at msft.it/6018bW664 so we can quickly and safely assist with your question! ^TK
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Alright, so it's likely the wrong credentials are being used. Check out this demo faq to see if it assists, if not I'll escalate you: msft.it/6016bmhvO for help. ^TK
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