Okay, we're gonna need to dive a bit deeper so I'm going to send you up to our support specialist! Please send us an email at msft.it/6017bm48N and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^TK
Let's get you up to the support team for review! To keep your information secure, please complete our request form at msft.it/6010bmNYO so we can quickly and safely assist with your question! ^TK
That's okay! A specialist will be with you soon :) Just keep in mind migration is pushing our response times back but in the next 48 hours is what I would keep my eyes peeled for. ^TK
Please visit our bug report site to see if the problem has already been reported: msft.it/6012bmOIq. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! msft.it/6013bmOIS ^TK
I would suggest reaching out to Playstation Support to see if there is a way they can assist you in this matter. We can't assist with their payment systemt :( msft.it/6012bmMZC ^TK
Unfortunately, we don't answer DM's. Please send us an email at msft.it/6011bmMJz and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^TK