Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Ope! Sorry I do see that site link broke T_T please complete our request form at msft.it/6013bU8jU so we can quickly and safely assist with your question! ^AC
In order to use a different version of the game the world has to be on the same version as the one you're playing in please double check that the world itself is also on 1.15.2 otherwise you won't be able to connect ^AC
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Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^AC
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Please check out our connection troubleshooting tips to see if that helps. ://help.minecraft.net/hc/en-us/articles/360055710592-Minecraft-Realms-and-Multiplayer-Troubleshooting ^AC
Looks as though its asking you to fill out the form needed to submit that ticket once you've filled that out and submitted that ticket an agent will get back to you as soon as they can to help ^AC
For reports of this nature, we will need you to please file a ticket. msft.it/6011bU8OH ^AC
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Are you having an issue with Mob spawning? Any information on this issue is helpful for us to get an idea of how to help here. ^AC
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That's no fun. If the ticket you were working on that account is still open they can help you further. If it has closed we do ask you submit another ticket as account issues such as this do need to be sorted through the ticket system with those account recovery agents ^AC
how odd. Could you try submitting that request again through the link I provided? That should allow your ticket to go through and you can grab that ticket number so we can make sure it gets seen for you. ^AV
Sorry for the confusion here. The ticket number should have been created when you first submitted the initial ticket. It would have said request # then had a 7 digit number. Are you able to find that initial request you sent? ^AC
I'm afraid for issues of this nature we do have to handle them in the ticket itself. You will need to wait for the agents to help you with this in that ticket. ^AC
Please send us an email at msft.it/6017bUBSJ and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^AC
Sorry to hear those tips didn't help. Responding back to that the agents can help you further if those steps didn't work. ^AC
Clicking on the email itself at the top it should say request # and that would have a 7 digit number that is your ticket number. Are you able to see that request number under the original request you sent? ^AC
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That's strange that you're unable to see those responses. If you are receiving those emails that means a response was sent. Please try accessing those responses from a different browser to see if those tickets show up then. ^AC
Please check out our Multiplayer and realms troubleshooting tips here as they might help. ://help.minecraft.net/hc/en-us/articles/360055710592-Minecraft-Realms-and-Multiplayer-Troubleshooting ^AC
For help with the Microsoft accounts you do need to reach out to Microsoft directly. msft.it/6015bUBbx or msft.it/6016bUBbI. ^AC
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Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^AC
We can help you with this but it appears they asked follow up questions we need you to respond to in the ticket. Issues of this nature do need to be handled in the ticket itself. ^AC
If you're having any trouble accessing the full game after migrating your account, remember to use the Microsoft login option with the account that you migrated with, and make sure to remove your old Mojang account from the launcher. See our FAQ: msft.it/6014boN4g. ^FF
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