Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
- Tweets 241,574
- Following 100
- Followers 478,605
- Likes 43
Did you receive an error message when attempting to use that command? Screenshots are particularly helpful ^AC
10
You can check out some technical troubleshooting steps here! That may help with this issue. msft.it/6017blBR9 ^AC
1
Xbox mulitiplayer does require an Xbox gold subscription please double check you have that subscription set up and it should allow you to join multiplayer and realms ^AC
To keep your information secure, please complete our request form at msft.it/6016blBOy so we can quickly and safely assist with your question! ^AC
Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^AC
1
1
Connection troubleshooting tips can be found here! ://help.minecraft.net/hc/en-us/articles/360055710592-Minecraft-Realms-and-Multiplayer-Troubleshooting ^AC
3
Can you provide screenshots of what you see on the launcher? We'd be happy to look into this further for you. ^AC
1
Are you able to provide screenshots of what happens when you attempt to change the skin? We'd be happy to look into this further for you! ^AC
1
You should see the ticket number under your original request. It would be a 7 digit number issued to you after you submitted your request! ^AC
1
I'm having trouble understanding your issue. Could you let us know what's happening here and we'd be happy to see what we can do! ^AC
3
To keep your information secure, please complete our request form at msft.it/6013bl6hZ so we can quickly and safely assist with your question! ^AC
1
Please send us an email at msft.it/6015bl67L and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^AC
1
Just to double check are you all playing compatible versions? Bedrock can only play with other bedrock accounts and Java with other Java ^AC
2
3
Are you experiencing any errors when attempting to connect? Any error messages or screenshots can help us see what's happening here ^AC
1
Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^AC
Thanks for that! I can confirm that your request is in our queue, and one of our agents will respond to you as soon as possible. We thank you for your patience while we work through our backlog of support requests! ^FF
1
Please complete our request form at msft.it/6011bY4TU so that one of our technical specialists can look further into this issue for you. ^FF
1
You should've received an automated email letting you know that we are working on your request, and there should be a 7-digit number included in that email (i.e. 4567890). Let us know if you're able to locate this info! ^FF
For reports of this nature, please submit a ticket via the "Report a Concern" form at the bottom of our help site: msft.it/6018bY4Ja. ^FF
1