Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Please complete our request form at msft.it/6017bY41N so that one of our technical specialists can look further into this issue for you. ^FF
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Java Edition and Bedrock editions of Minecraft are entirely separate versions of the game and do not communicate in any way. Unfortunately, this means that content such as capes, worlds, and purchased Marketplace content does not transfer between the editions. ^FF
If you're having any trouble accessing the full game after migrating your account, remember to use the Microsoft login option with the account that you migrated with, and make sure to remove your old Mojang account from the launcher. See our FAQ: msft.it/6017bYNCx. ^FF
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Per our Terms and Conditions and EULA, Minecraft accounts are for the use of one individual only. For more information on our Terms and EULA, click here: msft.it/6010bYNCn. ^FF
Please complete our request form at msft.it/6013bYN43 so that one of our technical specialists can look further into this issue for you. ^FF
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If you're having any trouble accessing the full game after migrating your account, remember to use the Microsoft login option with the account that you migrated with, and make sure to remove your old Mojang account from the launcher. See our FAQ: msft.it/6013bYNxH. ^FF
Minecraft Support can assist you with changing your email. Please complete our request form at msft.it/6016bYNQQ so that one of our specialists can look further into this issue for you. Remember to attach your Transaction ID (if possible) and your Java username. ^FF
Please complete our request form at msft.it/6010bYNUe so that one of our specialists can look further into this issue for you. Remember to attach your Transaction ID and your account name/Gamertag. ^FF
Have you already migrated your account, or are you running into any errors when trying to migrate your account? If you send us any screenshots, make sure to block out any personal info for your security/privacy. ^FF
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Please complete our request form at msft.it/6010bYNdE so that one of our technical specialists can look further into this issue for you. ^FF
If you're not receiving our automated emails, then please complete our request form at msft.it/6015bYNpv so that one of our account specialists can look further into this issue for you. ^FF
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Sorry to hear this is happening! Can you let us know what troubleshooting steps you've tried, if any? If you're not sure where to start, check out our FAQ here: msft.it/6012bYNO4. ^FF
We're experiencing a higher than normal volume of requests right now, and we definitely appreciate your patience. If you can provide us with your ticket number, we can check in on the status of your request for you. ^FF
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Please complete our request form at msft.it/6015bY279 so that one of our account specialists can look further into this issue for you. Remember to attach your Transaction ID and your account name/Gamertag. ^FF
Please complete our request form at msft.it/6019bY2S7 so that one of our marketplace specialists can look further into this issue for you. ^FF
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Please complete our request form at msft.it/6015bY2cV so that one of our technical specialists can look further into this issue for you. ^FF
Hmm, that doesn't look quite right. Your ticket number should just be 7-digits without any numbers in it (i.e. 4567890). Are you able to locate this information? ^FF
We're experiencing a higher than normal volume of requests right now, and we definitely appreciate your patience. If you can provide us with your ticket number, we can check in on the status of your request for you. ^FF
To keep your information secure, please complete our request form at msft.it/6011bYwxV so we can quickly and safely assist with your question! ^AC