That's strange you should absolutely be able to cross play. Are you receiving any error messages when trying to connect? Screenshots are particularly helpful ^AC
Please visit our bug report site to see if the problem has already been reported: msft.it/6014bYZim. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! msft.it/6015bYZiW ^AC
Have you attempted to unistall and reinstall completely? Are you receiving any errors in the instillation process? Error codes and screenshots are especially helpful! ^AC
For a request like this please send us an email at msft.it/6012bYZkY and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^AC
We strongly suggest you delete this tweet, as it contains personal information that can be used to potentially compromise your account.
For further assistance, please send us an email at msft.it/6015bYZXL and we will assist. ^AC
Please visit our bug report site to see if the problem has already been reported: msft.it/6013bYZnV. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! msft.it/6014bYZnn ^AC