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Redmond, WA
Joined January 2013
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To keep your information secure, please complete our request form at msft.it/6011bYZKX so we can quickly and safely assist with your question! ^AC
We apologize for the inconvenience, but this is currently a known issue.
The team is currently working on a fix that should fix the issue as soon as possible.
Thank you for your patience while we work on the solution! ^AC
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It appears there was an issue with the install have you tried uninstalling and reinstalling? ^AC
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Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^AC
Are you receiving any errors when attempting to use the skins? Screenshots are especially helpful. ^AC
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Please send us an email at msft.it/6018bYkh8 and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^AC
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To keep your information secure, please complete our request form at msft.it/6018bYkfp so we can quickly and safely assist with your question! ^AC
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Did you receive a 7-digit ticket number (i.e. 4567890)? If you didn't get this, then we may not have received your request. Please resend it here and make sure to use an email that you can currently access: msft.it/6016bYrLi. ^FF
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You can still reach out to Support for assistance with an email change, please just try to provide as much information about your account as you can recall and we will do our best to assist you. ^FF
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Please complete our request form at msft.it/6019bYrlP so that one of our technical specialists can look further into this issue for you. ^FF
Unfortunately, we don't store any info/backups for your world(s), and I apologize for any inconvenience. You can try uploading from a previous backup if you have one to restore some of your progress. Please let us know if this issue comes up again so we can investigate. ^FF
Please complete our request form at msft.it/6017bYrPf so that one of our account specialists can look further into this issue for you. ^FF
For reports of this nature, please submit a ticket via the "Report a Concern" form at the bottom of our help site: msft.it/6011bYrO3. ^FF
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