We apologize for the inconvenience, but this is currently a known issue.
The team is currently working on a fix that should fix the issue as soon as possible.
Thank you for your patience while we work on the solution! ^AC
We'd love to help you with this further. To keep your information secure, please complete our request form at msft.it/6013biQXU so we can quickly and safely assist with your question! ^AC
We'd be happy to look into this for you. To keep your information secure, please complete our request form at msft.it/6017bitCc so we can quickly and safely assist with your question! ^AC
Please have your friend send us an email at msft.it/6013bitAc and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^AC
Cancelling realms can be tricky if you don't know where to go. Please check out the following guides for cancelling Realms subscriptions: msft.it/6014bitNM ^AC
We apologize for the inconvenience, but this is currently a known issue.
The team is currently working on a fix that should fix the issue as soon as possible.
Thank you for your patience while we work on the solution! ^AC
Do you happen to have any screenshots of what error you're receiving? We'd be happy to look into this for you and screenshots are especially helpful for seeing what's happening here. ^AC
We'd be happy to take a closer look at this for you. To keep your information secure, please complete our request form at msft.it/6014bitSY so we can quickly and safely assist with your question! ^AC