Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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We apologize for the inconvenience, but this is currently a known issue.
The team is currently working on a fix that should fix the issue as soon as possible.
Thank you for your patience while we work on the solution! ^TK
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Sounds like there was interference between the server and game. Have you done any troubleshooting steps as of yet? ^TK
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Please send us an email at msft.it/6015bghnh and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^TK
Please send us an email at msft.it/6017bgCQ7 and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^TK
To keep your information secure, please complete our request form at msft.it/6015bgCsL so we can quickly and safely assist with your question! ^TK
Sorry to hear you're running into issues with your game! Can you tell me what platform you're playing on and what troubleshooting steps you have done? ^MM
Hey there, could you provide me with the ticket number so we can look further into this issue? ^MM
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If you haven't already, try downloading the launcher directly from the Website then the Microsoft store to see if that helps. msft.it/6015bgCRt ^TK
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Please visit our bug report site to see if the problem has already been reported: msft.it/6018bg7eQ. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! msft.it/6019bg7ev ^TK
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The only thing we could think of on our end is it got struck by lightning in the overworld and ended up there. You don't have a portal anywhere open as of yet? ^TK
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The Transaction ID helps with quicker recoveries, however, we can recover the account by verifying with other info. Please send us an email at msft.it/6015bgANf^TKt-Support and we will assist. Remember to attach your account name / Gamertag. ^TK
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We apologize for the inconvenience, but this is currently a known issue.
The team is currently working on a fix that should fix the issue as soon as possible.
Thank you for your patience while we work on the solution! ^TK
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Thank you for letting us know about this! Our team is currently investigating why that message is popping up on mobile devices when it shouldn't be. ^FF
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Thank you for letting us know about this! Our team is currently investigating why that message is popping up on consoles when it shouldn't be. ^FF
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Please visit our bug report site to see if the problem has already been reported: msft.it/6016b54EY. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! msft.it/6017b54El ^FF
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Thank you for letting us know about this! Our team is currently investigating why that message is popping up on consoles when it shouldn't be. ^FF
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