Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
- Tweets 241,574
- Following 100
- Followers 478,605
- Likes 43
We apologize for the inconvenience, but this is currently a known issue.
The team is currently working on a fix that should fix the issue as soon as possible.
Thank you for your patience while we work on the solution! ^TK
2
We apologize for the inconvenience, but this is currently a known issue.
The team is currently working on a fix that should fix the issue as soon as possible.
Thank you for your patience while we work on the solution! ^TK
We apologize for the inconvenience, but this is currently a known issue.
The team is currently working on a fix that should fix the issue as soon as possible.
Thank you for your patience while we work on the solution! ^TK
Give me a bit more information! Is it a migrated Microsoft account or the Windows 10 Edition of the game? Any Errors? ^TK
Is this on a Realm by any chance? The only thing I can suggest is uninstalling/reinstalling to see if it's a corrupt file. ^TK
1
We apologize for the inconvenience, but this is currently a known issue.
The team is currently working on a fix that should fix the issue as soon as possible.
Thank you for your patience while we work on the solution! ^TK
1
1
Please send us an email at msft.it/6016b92WA and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^TK
1
Please send us an email at msft.it/6016b9Fi8 and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^TK
Please send us an email at msft.it/6017b9FPB and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^TK
1
It looks as if the support agent gave you the final response on the matter. We're not able to change the outcome of the situation. ^TK
1
Have you tried uninstalling it as of yet and seeing if a clean reinstall fixes the issue? It's that, or it could be an issue connecting to the server. ^TK
1
What troubleshooting steps have you tried at this time and are you getting an error? Can you grab me a screenshot? ^TK
2
We apologize for the inconvenience, but this is currently a known issue.
The team is currently working on a fix that should fix the issue as soon as possible.
Thank you for your patience while we work on the solution! ^TK
1
Please send us an email at msft.it/6015b9IES and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^TK
1
Unfortunately, you're only able to claim Minecraft: Java Edition if you have the Windows 10 Edition purchased on your PC, not your iphone. ^TK
You're still going to need to send a ticket but we do have ways to verify you without the transaction ID. Please send us an email at msft.it/6017b9xi7 and we will assist. Remember to attach your account name / Gamertag. ^TK
Please send us an email at msft.it/6012b9xju and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^TK
1