Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Please visit our bug report site to see if the problem has already been reported: msft.it/6015b5TfR. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! msft.it/6016b5Tfr ^TK
Please visit our bug report site to see if the problem has already been reported: msft.it/6014b5rNs. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! msft.it/6015b5rNt ^TK
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To keep your information secure, please complete our request form at msft.it/6014b5rvp so we can quickly and safely assist with your question! ^TK
We apologize for the inconvenience, but this is currently a known issue.
The team is currently working on a fix that should fix the issue as soon as possible.
Thank you for your patience while we work on the solution! ^TK
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Glad to hear you fixed it! If you do run into any issues in the future make sure to reach out to us. ^TK
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We are planning something special for users who previously already owned both games on a single MSA. Stay tuned! ^TK
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Please send us an email at msft.it/6014b5ryy and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^TK
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That's super great to hear! If you run into any other issues make sure to reach out to us for assistance. ^TK
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What troubleshooting steps have you tried at this time and have you both tried uninstalling/reinstalling? ^TK
If you have your transaction ID it helps make the process go faster, BUt if you don't no worries. Supply as much information as possible. ^TK
If you don't have any single player worlds I would go ahead and uninstall/reinstall. Then I would see if you can switch to a hardwire connection on your playstation. ^TK
You don't absolutely need your transaction ID. Fill out as much information as possible with the account. ^TK
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If you have trouble launching the game post-migration, remember to use the Microsoft login option & check out this FAQ: msft.it/6012b5OCa! ^TK
What troubleshooting steps have you tried at this time and are you getting any errors when its loading? ^TK
If you let the expert know that they are not assisting then you should let them know so you can be transferred to a support specialist. ^TK
In this case, you will need to reach out to Xbox/Microsoft Support for assistance with your account. msft.it/6017b5OID or msft.it/6018b5OIE. ^TK