Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
- Tweets 241,574
- Following 100
- Followers 478,605
- Likes 43
We apologize for the inconvenience, but this is currently a known issue.
The team is currently working on a fix that should fix the issue as soon as possible.
Thank you for your patience while we work on the solution! ^TK
If you uninstall the game recently the single-player worlds will be deleted as they are stored locally. ^TK
Please send us an email at msft.it/6016b5zOQ and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^TK
1
You will need to contact Xbox/Microsoft Support for assistance here: msft.it/6012b5z1K or msft.it/6013b5z1z. ^TK
To keep your information secure, please complete our request form at msft.it/6010b5KLp so we can quickly and safely assist with your question! ^TK
Please visit our bug report site to see if the problem has already been reported: msft.it/6018b5Kza. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! msft.it/6019b5Kzx ^TK
Please send us an email at msft.it/6018b5J2G and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^TK
1
To keep your information secure, please complete our request form at msft.it/6012belAA so we can quickly and safely assist with your question! ^AC
1
Please send us an email at msft.it/6018bel2g and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^AC
Thanks for providing that screenshot. We have some steps you can try here msft.it/6011belLz ^AC
You may wish to try restoring a backup of that world that may help restore that progress. You can contact us at msft.it/6012belQq if you need help with restoring those backups. ^AC
2
Are you receiving any errors when attempting to download the game? If so could you provide screenshots of what's happening? We'd be happy to look into this for you! ^AC
2
2
To keep your information secure, please complete our request form at msft.it/6016belVY so we can quickly and safely assist with your question! ^AC
Please send us an email at msft.it/6012belTu and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^AC
2