Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Are you still having issues at this time and if so, can you grab me a screenshot of the error? ^TK
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For assistance with Demo Mode, please check out: msft.it/6015begcl for help. ^FF
Please send us an email at msft.it/6010beg56 and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^AC
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To keep your information secure, please complete our request form at msft.it/6011begbJ so we can quickly and safely assist with your question! ^AC
Please send us an email at msft.it/6013begkH and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^AC
Are you able to provide a screenshot of what you're seeing when you try to use that skin on Multiplayer? We'd love to look into this for you! ^AC
Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^AC
That's not fun at all! Are you able to provide screenshots of the error you're receiving when you attempt to save? ^AC
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To keep your information secure, please complete our request form at msft.it/6012bedzk so we can quickly and safely assist with your question! ^AC
Just to clarify, are you trying to purchase the game on mobile and receive a promotional copy of Java? ^AC
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Please send us an email at msft.it/6017bej2R and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^AC
The game not showing up at all is strange. Are you receiving any errors and could you provide screenshots of what's happening here so we can look into it? ^AC
To keep your information secure, please complete our request form at msft.it/6016bejoO so we can quickly and safely assist with your question! ^AC
Please send us an email at msft.it/6013bewAF and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^TK
We apologize for the inconvenience, but this is currently a known issue.
The team is currently working on a fix that should fix the issue as soon as possible.
Thank you for your patience while we work on the solution! ^TK
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Are you using the launcher that comes with the game itself or a third-party one? If it is the original launcher what error are you getting? ^TK
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To keep your information secure, please complete our request form at msft.it/6016beZMq so we can quickly and safely assist with your question! ^TK
If you have trouble launching the game post-migration, remember to use the Microsoft login option & check out this FAQ: msft.it/6016beZKw! ^TK
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Please visit our bug report site to see if the problem has already been reported: msft.it/6010beZDk. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! msft.it/6011beZDZ