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Redmond, WA
Joined January 2013
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Did you already contact our support space by any chance? Sorry you're having a rough time with the migration process. ^TK
We apologize for the inconvenience, but this is currently a known issue.
The team is currently working on a fix that should fix the issue as soon as possible.
Thank you for your patience while we work on the solution! ^TK
This should be resolved at this time. If you're still having issues, however, please reach back out to me and I'll escalate you up to the correct team for review. ^TK
This should be resolved at this time! If you're still running into issues make sure to reach back out to me. I'll escalate you upward from there. ^TK
1
Then it's time to get in contact with our Technical team. To keep your information secure, please complete our request form at msft.it/6019bdc7d so we can quickly and safely assist with your question! ^TK
This should be fixed at this time. If you're still having issues please let me know, however, so that I may escalate you upward. ^TK
We apologize for the inconvenience, but this is currently a known issue.
The team is currently working on a fix that should fix the issue as soon as possible.
Thank you for your patience while we work on the solution! ^TK
To keep your information secure, please complete our request form at msft.it/6015bdcoX so we can quickly and safely assist with your question! ^TK
1
We apologize for the inconvenience, but this is currently a known issue.
The team is currently working on a fix that should fix the issue as soon as possible.
Thank you for your patience while we work on the solution! ^TK
1
What version do you happen to be playing on? Sounds like the payment is stuck in a pending state and failed. ^TK
To keep your information secure, please complete our request form at msft.it/6011bdi5U so we can quickly and safely assist with your question! ^TK
Are you still having issues connecting to the Realm at this time and what troubleshooting steps have you tried? ^TK
1
We apologize for the inconvenience, but this is currently a known issue.
The team is currently working on a fix that should fix the issue as soon as possible.
Thank you for your patience while we work on the solution! ^TK
1
1
Okay, just sent this up and this seems to be a known issue they are currently working on at this time :D Hold tight, and they should have it fixed before long. ^TK
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Are you updated to the latest version and have you done any troubleshooting so far to resolve the issue? ^TK
Oh, the loading screen simulator is for our most prestige players :P With that said, can you tell me if you have tried any troubleshooting steps and if so, what? ^TK
Please send us an email at msft.it/6016bdgLE and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^TK