Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Let's start first by having you sign out (if you have single-player worlds you will lose them unless you move them to realms) Then uninstall/reinstall, sign back in and see if that fixes the issue. ^TK
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To keep your information secure, please complete our request form at msft.it/6015bdjk9 so we can quickly and safely assist with your question! ^TK
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Please visit our bug report site to see if the problem has already been reported: msft.it/6012bdbtg. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! msft.it/6013bdbt9 ^TK
We have other ways to verify you as the owner of the account. If proven that you are the account owner we may be able to assist with the migration process. Please submit the ticket. ^TK
Did you happen to check the FAQ and follow the instructions as it states to claim the other version? ^TK
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Taking a look the only option I see for PC is the bundle at this time! So in short, yes you would get both. ^TK
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If the owner of the Realms client has updated properly the best option here may be to wait 24 hours. Not the best option, but sometimes it can take a bit for the update to push through fully on the first day. ^TK
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Which version do you have? If it's the Minecraft: Java Edition did you make sure to migrate your account before trying to get the Bedrock decision? ^TK
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Can you give me more information on this and provide a screenshot by chance of what you're seeing in your skin collection? ^TK
This is for PC only, so if you have the Windows 10 Edition on PC then you would be able to get the Minecraft: Java Edition As well. You can learn more in the FAQ. ^TK
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Well at least we don't have to worry about it not pushing through at all :/ If you run into issues into the future make sure to reach out to us. ^TK
Since you have tried all of those steps I'm gonna send you up to the Realms Support Team: To keep your information secure, please complete our request form at msft.it/6016bjIK0 so we can quickly and safely assist with your question! ^TK
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Go into the app store and see if it will force you to do the update! Some of the games I play have me do that before they update. ^TK
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You will need to contact Xbox Support at this time since the update is not taking place on your Xbox: msft.it/6017bjxIb or msft.it/6018bjxIj. ^TK
Please send us an email at msft.it/6014bjxmy and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^TK
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The best option here is to reach out to Microsoft/Xbox Support in that case so that we can take a closer look into this situation: msft.it/6013bjaeH or msft.it/6014bjaey. ^TK