Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Please send us an email at msft.it/6014bjab2 and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^TK
To keep your information secure, please complete our request form at msft.it/6014bjakI so we can quickly and safely assist with your question! ^TK
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To keep your information secure, please complete our request form at msft.it/6011bjvvP so we can quickly and safely assist with your question! ^TK
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Can you switch over to a hardwire connection by any chance, just to check if that allows you to connect to the server? ^TK
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The reason you may have it and they don't could be specific connection issues to the server. Have them check the actual app through the Xbox to see if it says update. If not uninstall/reinstall to see if that pushes the update through. ^TK
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What error are you getting when trying to connect to the server and what troubleshooting steps have you tried? ^TK
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Have you tried to go directly to the app in your Xbox Games to see if it will update through force? If not, uninstall/reinstalling may be a good idea if you don't have any single player worlds you don't want to lose. ^TK
If you don't have any single players Worlds you're fond of please uninstall the client and reinstall it on your Switch. Let me know how that goes for you! ^TK
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To keep your information secure, please complete our request form at msft.it/6019bjQNU so we can quickly and safely assist with your question! ^TK
What system do you happen to be playing on and have you tried uninstalling/reinstalling to see if that pushes through the update? ^TK
To keep your information secure, please complete our request form at msft.it/6016bjQU4 so we can quickly and safely assist with your question! ^TK
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Are you still having issues at this time with installing the client and if so are you running into any errors? ^TK
Has the owner of the Realm already updated the Realm properly? It may take a few hours as well for it to update if it's not doing it right away. ^TK
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Are you making sure that you're logging in with the correct credentials and have you request a password reset as of yet? ^TK
To keep your information secure, please complete our request form at msft.it/6014bjQws so we can quickly and safely assist with your question! ^TK
Glad to hear you fixed it! If you do run into any issues in the future make sure to reach out to us for assistance. ^Tk