Mojang Support
 @MojangSupport

Problems with Minecraft ? Visit us at help.minecraft.net

 Redmond, WA
help.minecraft.net
Joined January 2013
  • Tweets 241,574
  • Following 100
  • Followers 478,605
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Replying to @MideTula
Did you already Migrate your Java Edition of to Microsoft? Also, if not I would suggest starting with that. If yes, I would suggest checking your firewall/antivirus. ^TK
Replying to @ArionMC01
All available info on game updates can be found at msft.it/6016bjtCM. ^TK
Replying to @infernetus
All available information on what players get who have both copies can be found on the FAQ. ^TK
Replying to @AmandaH74186549
What's going on with your Realm? Are you getting certain errors with the Realm? ^TK
All available info on game updates can be found at msft.it/6011bjtrL. ^TK
Replying to @DarkMirria1
Please visit our bug report site to see if the problem has already been reported: msft.it/6018bjtM6. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! msft.it/6019bjtMB ^TK
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Replying to @Abuggyreplay
Please send us an email at msft.it/6019bjsvc and we will assist. Remember to attach your account name / Gamertag. ^TK
If you've been waiting all this time I would suggest uninstalling the client and reinstalling to see if it pushes the update through ^TK
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Replying to @kenrolston
Unfortunately, Minecraft Java Edition does not have any Family Sharing options at this time. I apologize for the inconvenience this has caused.^TK
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Replying to @niceghostmusic
Did you happen to check your firewall and antivirus when you saw this take place? There are many reasons a installation can get caught up. ^TK
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Replying to @moritz_hartkopf
What error are you getting when trying to download the client? Screenshots are most helpful. ^TK
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Replying to @Charm_lott
Is it getting hung up somewhere and are you making sure your antivirus/firewall are giving it permissions? ^TK
Replying to @iNaworl
To keep your information secure, please complete our request form at msft.it/6016bjSPK so we can quickly and safely assist with your question! ^TK
Replying to @offthewallgay
To keep your information secure, please complete our request form at msft.it/6011bjS6Z so we can quickly and safely assist with your question! ^TK
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Replying to @MrIndoraptor
Please visit our bug report site to see if the problem has already been reported: msft.it/6019bjqSz. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! msft.it/6010bjqSM ^TK
Replying to @LuketheWwe
Are you still having this issue at this time? If so may be best to try and uninstall the Xbox and then reinstall it to see if that forces the update through. ^TK
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Did you make sure to follow the steps in the faq to receive the other edition? ^TK
Replying to @Bernardo_l_m
Has your Mobile device not updated at this time? ^TK
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Replying to @aliali_sto
If the update isn't coming through on your Xbox may be best to uninstall the app and then reinstall it. If that doesn't work may be best to reach out to Xbox Support: msft.it/6010bjoXI or msft.it/6011bjoXL. ^TK
Replying to @TimobrYt
Please send us an email at msft.it/6019bjoEb and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^TK
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