Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Should be there at this time! If you're still not seeing it, I would suggest reinstalling the client to see if that pushes the update through on your client ^TK
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Do you happen to have any of the ticket numbers from those tickets you sent? I can take a closer look into what's happening from there. ^TK
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The update should be rolled out at this time! If you're still not seeing it I would suggest uninstalling the client and then reinstalling first! ^TK
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If it's making you do that type of work around I'm wondering if it's a corrupt file. I assume you have already tried uninstalling and so on? ^TK
Sounds like you ran into some problems but got them fixed! Do you still need my assistance with this and do you mind providing the steps you used to resolve this issue? ^TK
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Are you saying that you already migrated the account to Microsoft or it's still connected to a Mojang account? ^TK
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Happy Wild Update Day! The Minecraft Java & Bedrock Edition for PC Bundle is also available. If you ever purchased either game, you now own both! No need to do anything – both games will be on your Microsoft account. Check out our FAQ here: help.minecraft.net/hc/en-us/…
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Glad to hear it! If you run into any issues in the future make sure to reach out to us for assistance. ^TK
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Did you happen to check your antivirus/firewall to see if by any chance those two are blocking the update from taking place? ^TK
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Please send us an email at msft.it/6017bb7u9 and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^TK
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Are you making sure that you're signed in with the correct Microsoft account? If you haven't then none of the items you purchased would show up in this matter. ^TK
Please send us an email at msft.it/6013bb7MH and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^TK
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Unfortunately, that is not the ticket number! This number should be tied to your email that you submitted the ticket with. ^TK
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Please submit a bug report by going here: msft.it/6014bb76n - our support team will be in touch to further help you. ^TK
Likely a corrupt file! Not sure if you checked the firewall/antivirus but always a good place to start when running into technical issues. ^TK
Please send us an email at msft.it/6014bbAiy and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^TK
Do you happen to have the ticket number handy? I need to see what's going on before I give you insight. ^TK
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Not sure to be honest with you! From what it sounds like, it's corruption especially if you went to play on an old world and it started shifting on you. That or it deleted itself depending on how long it's been. ^TK
Please send us an email at msft.it/6016bbf5K and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^TK
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