No worries, we can get this fixed right up if you submit a ticket upward! To keep your information secure, please complete our request form at msft.it/6014bZ7LG so we can quickly and safely assist with your question! ^TK
Since you have sent in a support ticket they should be able to get to the bottom of it. I have an idea but I can not assist you from here. If you like, send me the ticket number and I'll take a closer look. ^TK