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Redmond, WA
Joined January 2013
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Please search our bug tracker, and if you find a matching report, upvote so the dev team can see how widespread it is! msft.it/6012bkVL2 ^NS
Please write a ticket at msft.it/6012bkVq0, and we'll see if there's anything we can do to help. ^NS
Currently, fixing corrupt save data is not a service we are able to offer. However, there are methods available from various online resources to help with fixing corrupt worlds. These methods involve editing the save files on your system, so use those guides at your own risk. ^NS
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Please try logging in with any other emails you might have used for the purchase. If you're still not having any luck, contact us at msft.it/6016bkVDi and we'll look into this further for you. ^NS
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Usually when this happens it means you're logged in with the wrong account. Please try logging in with any other accounts you used for the migration; including the email that was previously on your Mojang account, and emails with non-Microsoft domains (Gmail, Yahoo, etc.) ^NS
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Usually when this happens it means you're logged in with the wrong account. Please try logging in with any other accounts you used for the migration; including the email that was previously on your Mojang account, and emails with non-Microsoft domains (Gmail, Yahoo, etc.) ^NS
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Please send us an email at msft.it/6018bXLDi and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^TK
To keep your information secure, please complete our request form at msft.it/6015bXI73 so we can quickly and safely assist with your question! ^TK
Please send us an email at msft.it/6010bXI4i and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^TK
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To keep your information secure, please complete our request form at msft.it/6018bXILn so we can quickly and safely assist with your question! ^TK
All available info on game updates can be found at msft.it/6019bXISJ. ^TK
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Please send us an email at msft.it/6012bXIRs and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^TK
Please send us an email at msft.it/6018bXxxK and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^TK
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Do you happen to have the ticket number handy? Are you trying to recover the account or cancel the subscription? ^TK
At this time we don't answer DM's. With that said, we are able to verify you as the owner of the account in other ways. If you haven't already I would suggest submitting that ticket for assistance. ^TK
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That may mean the ticket didn't go through. Send another one and if the ticket goes through it should be sent to your email. ^TK
Please send us an email at msft.it/6017bXaqv and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^TK