Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Do you happen to have the ticket number handy? I'm gonna need to make sure it made it into the queue for assistance. ^TK
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Please send us an email at msft.it/6010bXaek and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^TK
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Please send us an email at msft.it/6012bXa3C and we will assist. Remember to attach your account name / Gamertag. ^TK
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Please send us an email at msft.it/6014bXaEK and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^TK
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What troubleshooting steps have you tried and are you getting any errors you could screenshot for me? ^TK
Very weird! I'm going to have you reach out to Xbox/Microsoft Support to see if they are able to assist you in getting that controller working: msft.it/6010bXsBj or msft.it/6011bXsBd. ^TK
Please send us an email at msft.it/6015bXShv and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^TK
Please visit our bug report site to see if the problem has already been reported: msft.it/6017bVCVf. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! msft.it/6018bVCVA ^FF
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I've escalated your ticket to our Support queue. Please hang tight -- we're experiencing a higher than normal volume of requests right now, and we definitely appreciate your patience. One of our agents will reply to you ASAP! ^FF
You shouldn't need to repurchase Minecraft in this case. You can download Java here: msft.it/6018bVCTg. Follow the instructions for the version you prefer and log in with either your Mojang or Microsoft account. ^FF
To keep your information secure, please complete our request form at msft.it/6011bVCOc so we can safely assist with your question! ^FF
Please complete our request form at msft.it/6015bVCyL so that one of our account specialists can look further into this issue for you. Remember to attach your prepaid card/gift code and your account name/Gamertag. ^FF
Make sure your game is updated & that you are connected to Wi-Fi, as mobile data can cause connection issues. Also, see if you can log in on a different device. If the issue persists, please reach out to Microsoft Support at msft.it/6015bVCHX or msft.it/6016bVCHk. ^FF
If your issue hasn't yet been resolved, then please reply back to the Minecraft Expert you initially answered you, and this should kick up your request to our Support queue. One of our agents will be able to reply to you as soon as possible. ^FF
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For help with the Minecraft Marketplace, please check out our help site: msft.it/6018bV77u. ^FF
Please complete our request form at msft.it/6012bV74w so that one of our realms specialists can look further into this issue for you. Remember to attach your Transaction ID and your account name/Gamertag. ^FF
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For help with Realms, check out: msft.it/6010bV7N4 for troubleshooting options. ^FF
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Sorry about any delay you're encountering! If you can provide us with your ticket number, we can check in on the status of your request for you. ^FF
For help with purchase issues, please check out: msft.it/6019bV7Ic. ^FF