Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Go ahead and contact us at msft.it/6016bV16y, and our Realms team can look into this and see what they can do to help. ^NS
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Usually when this happens it means you're logged in with the wrong account. Please try logging in with any other accounts you used for the migration; including the email that was previously on your Mojang account, and emails with non-Microsoft domains (Gmail, Yahoo, etc.) ^NS
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Usually you just see the demo it means you're logged in with the wrong account. Please try logging in with any other accounts you used for the migration; including the email that was previously on your Mojang account, and emails with non-Microsoft domains (Gmail, Yahoo, etc.) ^NS
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That's odd! As a next step, please double check your World settings: make sure your difficulty is not set to "Peaceful," and check the "Cheats" section to make sure "Mob Spawning" is turned on. ^NS
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Make sure you're logging in with the "Microsoft Login" option in the launcher! To reset your password, you'll need to reset your Microsoft password, so the old method won't work. Check this article for more info: msft.it/6019bVEsb (The "I've migrated" section) ^NS
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Try going to your PlayStation settings and looking for "Account Management," and then "Link with Other Services." This should give you more info about which Xbox Live account is attached. Here's a link to the relevant page in the users' guide: msft.it/6018bVEk4 ^NS
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You are welcome to submit a ticket at msft.it/6013bVEVl, and we'll help out in any way we can. ^NS
The latest snapshot I can see in my own launcher is 1.19-pre3 (as of sending this tweet). If you're not seeing that one, I would recommend making sure your launcher is up to date. Check this article for instructions: msft.it/6012bVEpy ^NS
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The achievements and words likely won't sync between platforms: worlds are generally stored on the device itself, and achievements are usually linked to the platform. As far as the character skin, you may need to re-upload it or apply it again if it's a custom skin! ^NS
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Sometimes tickets routed through Directly end up routing incorrectly (we're working on it!). Since it's been a while, go ahead and create a new ticket at msft.it/6012bVDL6. If you get in touch with Directly, just request to be escalated to Support. ^NS
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That definitely seems strange! I don't have an answer for you off the bat, but our Tech or Realms teams may have a better idea. Go ahead and contact us at msft.it/6015bVDQX, and one of our Agents will look into this further for you. ^NS
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It looks like one of our agents is currently working with you on that ticket. They will reply to you as soon as possible with any further information. ^NS
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We strongly suggest you delete this tweet, as it contains personal information that can be used to potentially compromise your account.
That said, I can confirm your ticket is in our queue, so one of our agents will get back to you just as soon as possible. ^NS
If you're experiencing crashing, please search our bug tracker for a matching report, and upvote so the dev team can see how widespread it is! msft.it/6016bVDTr ^NS
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Please submit a ticket at msft.it/6011bVDuT, and we'll help out in any way we can. ^NS
We have instructions on updating Minecraft on multiple platforms here! msft.it/6019bVDKT Please let us know if you're running into any specific issues when trying to update. ^NS
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Please complete our request form at msft.it/6016bpcxm so that one of our account specialists can look further into this issue for you. Remember to attach your Transaction ID and your account name/Gamertag. ^FF
Feel free to share your suggestions and feedback for Minecraft here: msft.it/6018bpcvk. ^FF
Can you let us know what errors you're seeing when you try to sign in? Make sure that you're using the Microsoft sign-in option with the email used during the purchase of the game. ^FF
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Please complete our request form at msft.it/6010bpcmO so that one of our technical specialists can look further into this issue for you. Remember to attach your Transaction ID if you have it and your account name/Gamertag. ^FF