Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Oh no, that's no good! It sounds like you may have come across a bug. Please search our bug tracker, and if you find a matching report, upvote so the dev team can see how widespread it is! msft.it/6018bpMQa ^NS
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One of our marketplace specialists will investigate and send you an email with additional information! ^NS
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Are you able to send the full ticket number? You should have received an auto-response when you first submitted the ticket, with "Your support request (ticket #) has been received." If Twitter is redacting the number, try sending it without the # in front! ^NS
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Unfortunately we're not able to communicate via DMs, but we would be happy to help out! Please contact us at msft.it/6016bpMb2 and our Realms team can investigate. Be sure to include the transaction ID to help them locate the charge. ^NS
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Sorry about any delay you're encountering! We're experiencing a higher than normal volume of requests right now, and we definitely appreciate your patience. If you can provide us with your ticket number, we can check in on the status of your request for you. ^FF
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For help with Realms, check out: msft.it/6011bTLvV for troubleshooting options. ^FF
For help with Realms, check out: msft.it/6019bTLQB for troubleshooting options. ^FF
Feel free to share your suggestions and feedback for Minecraft here: msft.it/6014bTLty. ^FF
For help with the Minecraft Marketplace, please check out our help site: msft.it/6010bTLsQ. ^FF
Did you receive a confirmation email that your Mojang account had successfully migrated? If not, this might mean that you'll need to try migrating your Mojang account again. If you did, then please let us know, so that we can look further into this for you! ^FF
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Please complete our request form at msft.it/6012bTLq8 so that one of our marketplace specialists can look further into this issue for you. Remember to attach your Transaction ID/purchase receipt(s) and your account name/Gamertag. ^FF
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Please complete our request form at msft.it/6017bTLW9 so that one of our realms specialists can look further into this issue for you. Remember to attach your Transaction ID/purchase receipt and your account name/Gamertag. ^FF
Feel free to share your suggestions and feedback for Minecraft here: msft.it/6019bTLmb. ^FF
Please complete our request form at msft.it/6013bTLl9 so that one of our realms specialists can look further into this issue for you. Remember to attach your Transaction ID/purchase receipt and your account name/Gamertag. ^FF
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What's the exact issue that you're facing? Feel free to send us a screenshot of any errors that you're seeing while making sure to block any account info for your safety. ^FF
For help with purchase issues, please check out: msft.it/6011bTL9T. ^FF
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Please visit our bug report site to see if the problem has already been reported: msft.it/6018bTLgr. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! msft.it/6019bTLgT ^FF
Please complete our request form at msft.it/6013bTL5c so that one of our account specialists can look further into this issue for you. Remember to attach your Transaction ID if you have it and your account name/Gamertag. ^FF
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For technical help, please check out our help site: msft.it/6014bTLey ^FF