Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Please send us an email at msft.it/6013brxJ1 and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^TK
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If you are needing to refund the purchase of the Bedrock edition you will need to reach out to the platform in which you purchased it from: Xbox, Android, Playstation. ^TK
Unfortunately, there is nothing that we're able to do in this matter as they would be the team to find your account. ^TK
Honestly, I could use some coffee, some funny cat videos, and more sunshine :) How about you? ^TK
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Please visit our bug report site to see if the problem has already been reported: msft.it/6018braZ0. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! msft.it/6019braZF ^TK
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Please send us an email at msft.it/6016bran4 and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^TK
Please send us an email at msft.it/6016brauy and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^Tk
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Please send us an email at msft.it/6016bra3s and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^TK
Please send us an email at msft.it/6010brvWK and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^TK
Are you getting an error when you try to open it? If so, can you please provide a screenshot? ^TK
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Are you still running into this issue? If so, can you tell me what troubleshooting steps you have tried at this time? ^TK
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Is this a single-player world or did you create a Realm? If it is a Realm do you happen to have a backup of the Realm that you could upload? ^TK
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If you're having an issue with your Windows 10 Version of the game you're going to have to reach out to Xbox/Microsoft Support: msft.it/6019brv6H or msft.it/6011brv6J. ^TK
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Please visit our bug report site to see if the problem has already been reported: msft.it/6014brQnq. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! msft.it/6015brQnS ^TK
If you have trouble launching the game post-migration, remember to use the Microsoft login option & check out this FAQ: msft.it/6015brQrU! ^TK
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You will need to reach out to Xbox/Microsoft Support for assistance in this matter as we are not able to assist with Microsoft Account Recoveries: msft.it/6017brtHW ^TK
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Do you happen to have the ticket number handy? I need to take a closer look into this situation. ^TK
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Please send us an email at msft.it/6014brJG0 and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^TK
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